While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about ASOS over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with ASOS? Submit your ASOS complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of ASOS.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional ASOS complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 6 complaints about ASOS over the last 12 months. The graph below shows a monthly breakdown.
Curious about ASOS's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of ASOS. To amplify the impact of your complaint, please use our complaint form.
If you want to reach out to ASOS through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from JUTAVAL on 27 March 2024 about ASOS.
I ordered a birthday gift more than two weeks in advance, so I would not have any problems. The delivery deadline was 2 working days. It's been almost a MONTH, and I did not get it delivered. I contacted ASOS... Read more
Complaint from Sarahlou82 on 09 January 2024 about ASOS.
Unfair Treatment and Discrimination I am writing to express my deep distress and disappointment regarding the recent cancellation of my ASOS account, which I have held for 23 years. I am an individual with both physical and severe mental... Read more
Complaint from alexandrabishop on 20 December 2023 about ASOS.
My brother gifted me some trainers from Asos, which were purchased on 20/10/2023, order no. 871839726. Once the trainers arrived I realised they were too big and proceeded to return them as specified in the instructions received via email on 03/11/2023. On... Read more
Complaint from Sbrazel92 on 04 December 2023 about ASOS.
I have had an account with ASOS for a long time and I have spent a lot of money with your company. As a female with autism, I find going into stores extremely overwhelming and so I find the ASOS process... Read more
Complaint from nanav on 24 October 2023 about ASOS.
The return and refund policy of ASOS is simply shameful and unfair to the consumer. They encourage you to spend a certain amount so that you can receive a discount voucher for the TOTAL PURCHASE VALUE. However, if you need... Read more
Complaint from MariyaFaisal on 20 July 2023 about ASOS.
Hi, i have been waiting to recieve the promo code for more than a week and no one responds. Everyday in chat i am told to wait by the end of the day and email with promo code will be... Read more
I placed an order for my husband birthdays gift 21022, est delivery was 51022 or before, Evri is their courier. I chatted to someone online who said it should be delivered by 11.59pm because they have a special arrangement with... Read more
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