While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Sephora over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
Do you have a dispute or had a bad customer experience with Sephora? Submit your Sephora complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Sephora.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Sephora complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 4 complaints about Sephora over the last 12 months. The graph below shows a monthly breakdown.
Curious about Sephora's track record in addressing complaints within the Luxury category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Sephora. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Sephora by calling 1-877-737-4672. For Sephora support through email, send your inquiry to customerService@beauty.sephora.com. If you want to reach out to Sephora through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Gracem on 01 April 2024 about Sephora.
I ordered products and returned 2 out of the order. I have been a loyal customer to Sephora spending over $1,000 a year. I did not receive my refund for the return Read more
Complaint from unhappysephoracustomer on 14 December 2023 about Sephora.
Sephora sent me expired products worth $270 and refused to give me a refund because it was past the 60 day return policy. I tried to compromise and asked for a refund in the form of a store credit and... Read more
Complaint from Julie Peace on 30 November 2023 about Sephora.
My order was placed 7th November the cost was £78 no parcel numerous emails text messenger all to no avail I’m still waiting Read more
Complaint from Lquellet05@gmail.com on 07 September 2023 about Sephora.
I made two separate returns on one order. The second return had 2 items, only the blush was credited. The Caudalie water spray was not. They claim it wasn't in the return. IT WAS, I packed it! Either that... Read more
My wife purchased from Sephora UN Place Orem on April 18, today we try to return a few things but the refund on her Card was Declined! The store manager told us that we need to contact our bank it's... Read more
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