Sephora complaint: Froad

My wife purchased from Sephora UN Place Orem on April 18, today we try to return a few things but the refund on her Card was Declined! The store manager told us that we need to contact our bank it’s our problem that our bank has blocked it! Although we had a refund on the same card from another store today! They offer a Gift card with the same amount we refused it because my wife is leaving the US next week and the gift card is useless, the manager was not cooperative and she was rude, she almost kicked us out by literally saying ( I will not argue with you about this the whole night). We went back home frustrated and we called our bank although it was obvious that no bank would refuse a refund! And we were right the customer service at the bank told us that it was Sephora’s problem and nothing was wrong with the card. Before leaving we asked the store manager to talk to her supervisor and she refused, she offered to send an email to the manager and she took my phone number and told me that she would call tonight but she lied and didn’t call. We feel stupid to believe that Sephora is honest with its customers, but you are not, you just find your excuse to refuse the return! For me it was a bad experience with you, you encourage your customers to purchase telling them that they can return anything but when we do we find a rude manager telling us that we can’t! And you put the burden on our bank that they block the refund. What bank do that ?!!
To sum up i believe its our right to ask for refund either in my wife card or another card or by cash because its not our problem