Sephora complaint: Their Error!

Name: Their Error!
Item: Sephora
Rating: 1
Author: Leann

Open 7 Sep 2023 88 views Luxury

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Filed 7 Sep 2023 by Leann

I made two separate returns on one order. The second return had 2 items, only the blush was credited. The Caudalie water spray was not. They claim it wasn’t in the return. IT WAS, I packed it! Either that employee made an error or he/she is a thief. I’ve done online chat, I called and I emailed. No one in the customer service dept. cares.
I will not shop at a company that can’t admit they screed up!

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Case details

Status: Open
Company: Sephora
Filed: 7 Sep 2023
Rating: 1/5
Desired resolution: They need to refund my money for the item I returned.
Problem: Returned item not credited
About: face mist

Progress

Filed
Company notified
Company replied
Resolved

7 Sep 2023 Complaint filed and published
7 Sep 2023 Message from Bizzy: we notified Sephora about this complaint.

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