Sephora complaint: Sent expired products

Name: Sent expired products
Item: Sephora
Rating: 1
Author: Sophie

Open 14 Dec 2023 78 views Luxury

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Filed 14 Dec 2023 by Sophie

Sephora sent me expired products worth $270 and refused to give me a refund because it was past the 60 day return policy. I tried to compromise and asked for a refund in the form of a store credit and they refused. I tried to ask for a replacement and they refused.

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Case details

Status: Open
Company: Sephora
Filed: 14 Dec 2023
Rating: 1/5
Desired resolution: Send a replacement product or provide refund back to credit card or store credit.
Problem: Expired products sent, refund refused
About: beauty products
At stake: $270

Progress

Filed
Company notified
Company replied
Resolved

14 Dec 2023 Complaint filed and published
14 Dec 2023 Message from Bizzy: we notified Sephora about this complaint.

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