Marks and Spencer Complaint Sentiment: Neutral

Our sentiment meter has detected that Marks and Spencer complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Marks and Spencer, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 25, 2024

Marks and Spencer complaint process

Do you have a dispute or had a bad customer experience with Marks and Spencer? Submit your Marks and Spencer complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Marks and Spencer.

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How to file a complaint about Marks and Spencer?

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Marks and Spencer complaints chart

We have received 0 complaints about Marks and Spencer over the last 12 months. The graph below shows a monthly breakdown.

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Marks and Spencer complaint statistics

Curious about Marks and Spencer's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!

13
Total complaints
13
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 13 ratings

Marks and Spencer reviews: (13)

Authentic experiences shared by our community for your benefit.

boquet of flowers

Complaint from karen@hill on 03 August 2022 about Marks and Spencer.

my husband brought me what should of been a beautiful white boquet of flowers for our first anniversay unfortunatly the quality very quickly deteriated having to throw them away he always buys my flowers from you as usually a vey... Read more

Comments: 0
Rating:

Change in food product provided

Complaint from Double H on 07 June 2022 about Marks and Spencer.

I have for some time bought Oakham farm small pack of Chicken Thighs 4 or 5 in a packet for £1.30 I do not expect the price to remain the same but when I went in to get some Chicken... Read more

Comments: 0
Rating:

Online Flowers order

Complaint from Not impressed on 16 April 2022 about Marks and Spencer.

I tried to order some flowers online to be sent to my daughter. BUT your website will not let me proceed and place the order without entering a mobile phone number. I don't have a mobile phone and... Read more

Comments: 0
Rating:

Poor attitude from staff member

Complaint from EMBF11 on 07 April 2022 about Marks and Spencer.

I had worn my new trainers ( Grace side stripe ) once and the stitching at the front of the toe had started to unravel. I returned them to MS at Forestside N.I. to get a replacement pair. I luckily found my... Read more

Comments: 0
Rating:

Reference Number 1685209

Complaint from Mrs M Wiltshire on 13 March 2022 about Marks and Spencer.

I recently contacted your complaints department as I was most concerned and upset at the treatment I received from one of your managers (I think his name is Andy Curtis) at your Longwell Green, Bristol Branch. I asked to see him... Read more

Comments: 0
Rating:

Gift vouchers

Complaint from Butterm on 06 March 2022 about Marks and Spencer.

I have about 4 gift vouchers about £75. I tried to spend them at sears park. The gift vouchers were presents. I was told that I couldn’t spend them because they were out of date. I have always asked for... Read more

Comments: 0
Rating:

customer service

Complaint from keith mottram on 02 January 2022 about Marks and Spencer.

they were very unhelpful practically accused me of being stupid and did not resolve my query Read more

Comments: 0
Rating:

Poor food quality

Complaint from Rayshew on 26 December 2021 about Marks and Spencer.

Purchased Oakham Turkey Breast Joint for v4-6 people. No information to indicate that the joint was heavily infused with herbal juices or similar. On cooking we detected a strong scented smell. On completion of cooking and carving the smell was even... Read more

Comments: 0
Rating:

Best ever fish cakes ?

Complaint from HT on 29 October 2021 about Marks and Spencer.

I did try to do this in the shop but they couldn't find out how to do it ? Poor These fish cakes had no taste at all, worst food I have ever purchased from MnS. Code on the sleeve m... Read more

Comments: 0
Rating:

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