Marks and Spencer complaint: Change in food product provided

Complaint from Double H reported on 07 June 2022 about Marks and Spencer

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My complaint:

I have for some time bought Oakham farm small pack of Chicken Thighs 4 or 5 in a packet for £1.30 I do not expect the price to remain the same but when I went in to get some Chicken Thighs today it was to find that instead of the Thighs being sold naturally with the skin, all the packets of Chicken Thighs were being sold skinless and at £1.10 more. The way my Husband likes his Chicken Thighs cooked is with sauces and herbs in a frying pan, the skin holds most of the flavour and keeps the Chicken moist. Does not work if there is no skin. There is always the old saying as well that you cannot tell how old meat is if there is no skin.
Very disappointed.

Suggested solution:

If you are wanting to introduce something different at least provide a choice of the original and the new product.

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