While DSW offers a wide range of fashion-forward shoes, complaint data from our community has flagged several recurring issues with their operations. Common complaints include receiving used or worn shoes instead of new ones, experiencing poor customer service particularly in response to problems, and reports of discriminatory behavior by some management staff. Customers have also highlighted issues with improper disposal of waste impacting neighboring properties.
To avoid these issues, we recommend carefully inspecting items upon receipt and documenting any discrepancies with photos. If problems persist, promptly contact customer service and escalate the issue if necessary. Additionally, maintaining records of all interactions and bringing persistent issues to higher management or relevant regulatory authorities can be beneficial.
Do you have a dispute or had a bad customer experience with DSW? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to DSW.
Our sentiment meter has detected that DSW complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with DSW, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about DSW over the last 12 months. The graph below shows a monthly breakdown.
Curious about DSW's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DSW. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of DSW by calling 1-866-379-7463. If you want to reach out to DSW through their own website, you can use their contact form.
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Helpful experiences shared by verified DSW customers. Search, discuss and connect with other people in our community.
Complaint from Tim Crosson on 08 January 2024 about DSW.
I needed an exchanged for shoes that I ordered. After waiting 7 business days, my exchange arrived. I opened the bag containing a part of the shoe box and discovered the shoes had no tags; scratches on... Read more
Complaint from alexaby101 on 28 November 2023 about DSW.
Ove the course of my year working with the company I encountered many instances of impropriety in regards to Race from the manager at the Carrollwood location in Florida. From racially profiling any and all minorities that entered the building... Read more
Complaint from Iphimbo on 17 November 2023 about DSW.
I hope this concern finds you well. I am writing to bring a pressing issue to your attention, which has been causing significant distress to me and my family for the past three years. It appears that the Department of Solid... Read more
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