Best Buy Complaint Sentiment: Neutral

Our sentiment meter has detected that Best Buy complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Best Buy, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 15, 2024

Best Buy complaint process

Do you have a dispute or had a bad customer experience with Best Buy? Submit your Best Buy complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Best Buy.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Best Buy complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Best Buy?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Best Buy complaints chart

We have received 5 complaints about Best Buy over the last 12 months. The graph below shows a monthly breakdown.

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Best Buy complaint statistics

Curious about Best Buy's track record in addressing complaints within the Convenience Stores category? Dive into the all-time complaints data right here!

13
Total complaints
13
Open Complaints
0
Complaints pending
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Complaints resolved
1.0
/10 13 ratings

Best Buy customer service FAQ:

Why should I file a complaint about Best Buy on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Best Buy. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Best Buy accountable for any issues or problems you may have encountered.

What types of complaints can I file about Best Buy on Complain.biz?

You can file any kind of complaint related to Best Buy, such as problems with customer service, defective products, incorrect orders, delivery issues, billing problems, and any other issues you may have experienced.

What are the most common complaints about Best Buy?

Based on our own complainer data, some common complaints about Best Buy include: 

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Defective products: Some customers report receiving products that do not work as advertised or malfunction soon after purchase. 
  • Delivery issues: Some customers report delayed or lost shipments, incorrect delivery information, or damaged items upon arrival.
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
  • Website issues: Some customers report difficulty navigating Best Buy's website or making purchases online.

Can I expect compensation or a refund if I file a complaint about Best Buy on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. Best Buy may offer compensation or refunds as part of their resolution process.

How can I contact Best Buy customer service directly?

After you have submitted your complaint through our platform, it is always helpful to notify Best Buy directly as well. You can contact Best Buy customer service by phone at 1-888-BEST-BUY (1-888-237-8289), through their support forum, sending a Tweet to @BestBuySupport or by visiting a Best Buy store to speak with a representative.

How to contact the customer service of Best Buy?

Below, you will find the contact information for the complaint department of Best Buy. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-237-8289
Contact form:

You can contact the customer service of Best Buy by calling 1-888-237-8289. If you want to reach out to Best Buy through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Best Buy reviews: (13)

Authentic experiences shared by our community for your benefit.

Aggressive employee

Complaint from Sandra.Squitier on 21 December 2023 about Best Buy.

This location has a Geek Squad employee by the name of Anthony Brown. On 20 December 2023 during an interaction with *** , he became infuriated and physically aggressive with me, approaching me in an intimidating manner and demanding that... Read more

Comments: 0
Rating:

Poor customer service on LG refrigerator sold by BestBuy

Complaint from Bubbinator on 14 July 2023 about Best Buy.

Bought LG refrigerator from Best Buy 6/19. Unit became inoperative after power outage 6/14/23. Best buy extended warranty end 6/22, but LG still warranted unit til 6/24. Efforts to get repairs done by LG have gone nowhere to date... Read more

Comments: 0
Rating:

Being charge for iphone 14 promax that did not arrive

Complaint from Antonette Pasquil on 15 May 2023 about Best Buy.

11/14/2023 Ordered I phone 14 pro max order (gold), with number BBY01-806701958851. the entire purchase amount The item did not arrive I called best buy 2 weeks after and they refunded me with the 100 down payment for the device.... Read more

Comments: 0
Rating:

No Return No Way

Complaint from aedsall on 03 November 2022 about Best Buy.

I am completely disappointed with a company that I have always held in such high regard above all other retail stores. I tried to return an item last night. I was told I couldn’t. So I left the store and... Read more

Comments: 0
Rating:

called customer service 14 times in 1 day

Complaint from rlindsay01 on 19 October 2022 about Best Buy.

They delivered a washer last fri. The washer did not clean my clothes and I needed to talk to some one about it. I called 14 times that day. They kept hanging up on me or putting... Read more

Comments: 0
Rating:

No Water Filter Installed in New LG Refrigerator

Complaint from DrEd on 17 October 2022 about Best Buy.

My wife and I purchased a new floor model LG Refrigerator Model LRFWS2906S on 05122022 from Best Buy and had it delivered and installed on 05172022 and also purchased a new water line as required for the door water... Read more

Comments: 0
Rating:

RETURN POLICY OF BEST BUY

Complaint from 706-934-8401 on 29 August 2022 about Best Buy.

ON MONDAY, AUGUST 29, 2022 I CALLED THE BEST BUY STORE NUMBER. I SPOKE WITH HEATHER, THEIR CUSTOMER SERVICE REPRESENTATIVE. SHE WAS POLITE WHEN I SAID I HAD PURCHASED AN ELITE 7 PRO TW EARBUDS ON AUGUST 6. I... Read more

Comments: 0
Rating:

RAM upgrade at Geek Squad

Complaint from PISSEDCUSTOMER on 24 June 2021 about Best Buy.

Salesperson at Geek Squad, DIDN'T SEE A NAME ON THE RECIEPT, acted like he knew what kind of RAM was to be installed on my laptop, Lenovo Thinkpad W530. DIDN'T RESEARCH IT ON CRUCIAL He stated doubts that my computer... Read more

Comments: 0
Rating:

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