While Best Buy offers a wide range of electronics and appliances, complaint data from our community has flagged several recurring issues with their services and products. Common complaints include poor customer service, aggressive or unhelpful employees, and mishandling of returns and refunds. Other issues reported involve problems with product installations and repairs, such as delays or incomplete services, as well as charges for items that did not arrive.
To avoid these issues, we strongly advise customers to review Best Buy’s return and refund policies thoroughly and to keep detailed records of all transactions and interactions. If problems arise, contact customer service promptly, document all correspondences, and consider escalating your case if a satisfactory resolution isn't reached.
Do you have a dispute or had a bad customer experience with Best Buy? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Best Buy.
Our sentiment meter has detected that Best Buy complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Best Buy, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 0 complaints about Best Buy over the last 12 months. The graph below shows a monthly breakdown.
Curious about Best Buy's track record in addressing complaints within the Convenience Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Best Buy. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Best Buy by calling 1-888-237-8289. If you want to reach out to Best Buy through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Helpful experiences shared by verified Best Buy customers. Search, discuss and connect with other people in our community.
Complaint from Sandra.Squitier on 21 December 2023 about Best Buy.
This location has a Geek Squad employee by the name of Anthony Brown. On 20 December 2023 during an interaction with *** , he became infuriated and physically aggressive with me, approaching me in an intimidating manner and demanding that... Read more
Complaint from Karen gooden on 19 December 2023 about Best Buy.
On 12/14/23 l picked up my laptop after paying $ 500.00 to fix the screen. Best but queek squad locked my laptop and now 4 days later they can not unlock my laptop l need my laptop for work and... Read more
Complaint from Tjohn1991 on 17 July 2023 about Best Buy.
I am going to file a lawsuit against a rep named jarvis located in northridge, CA 91324. Best buy 19350 Nordhoff Way, Northridge, CA 91324 . This rep has been disgusting and has a problem . And he's about to... Read more
Complaint from Bubbinator on 14 July 2023 about Best Buy.
Bought LG refrigerator from Best Buy 6/19. Unit became inoperative after power outage 6/14/23. Best buy extended warranty end 6/22, but LG still warranted unit til 6/24. Efforts to get repairs done by LG have gone nowhere to date... Read more
Complaint from Antonette Pasquil on 15 May 2023 about Best Buy.
11/14/2023 Ordered I phone 14 pro max order (gold), with number BBY01-806701958851. the entire purchase amount The item did not arrive I called best buy 2 weeks after and they refunded me with the 100 down payment for the device.... Read more
Complaint from aedsall on 03 November 2022 about Best Buy.
I am completely disappointed with a company that I have always held in such high regard above all other retail stores. I tried to return an item last night. I was told I couldn’t. So I left the store and... Read more
Complaint from rlindsay01 on 19 October 2022 about Best Buy.
They delivered a washer last fri. The washer did not clean my clothes and I needed to talk to some one about it. I called 14 times that day. They kept hanging up on me or putting... Read more
Complaint from DrEd on 17 October 2022 about Best Buy.
My wife and I purchased a new floor model LG Refrigerator Model LRFWS2906S on 05122022 from Best Buy and had it delivered and installed on 05172022 and also purchased a new water line as required for the door water... Read more
Complaint from 706-934-8401 on 29 August 2022 about Best Buy.
ON MONDAY, AUGUST 29, 2022 I CALLED THE BEST BUY STORE NUMBER. I SPOKE WITH HEATHER, THEIR CUSTOMER SERVICE REPRESENTATIVE. SHE WAS POLITE WHEN I SAID I HAD PURCHASED AN ELITE 7 PRO TW EARBUDS ON AUGUST 6. I... Read more
Complaint from PISSEDCUSTOMER on 24 June 2021 about Best Buy.
Salesperson at Geek Squad, DIDN'T SEE A NAME ON THE RECIEPT, acted like he knew what kind of RAM was to be installed on my laptop, Lenovo Thinkpad W530. DIDN'T RESEARCH IT ON CRUCIAL He stated doubts that my computer... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
