Best Buy Complaint Sentiment: Neutral

Our sentiment meter has detected that Best Buy complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Best Buy, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on May 5, 2024

Best Buy complaint process

Do you have a dispute or had a bad customer experience with Best Buy? Submit your Best Buy complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Best Buy.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Best Buy complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Best Buy?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Best Buy complaints chart

We have received 5 complaints about Best Buy over the last 12 months. The graph below shows a monthly breakdown.

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Best Buy complaint statistics

Curious about Best Buy's track record in addressing complaints within the Convenience Stores category? Dive into the all-time complaints data right here!

13
Total complaints
13
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
/10 13 ratings

Best Buy customer service FAQ:

Why should I file a complaint about Best Buy on Complain.biz?

Complain.biz is a platform where you can voice your concerns and complaints about any company, including Best Buy. By filing a complaint on our platform, you can share your experience with others, get help from our community, and hold Best Buy accountable for any issues or problems you may have encountered.

What types of complaints can I file about Best Buy on Complain.biz?

You can file any kind of complaint related to Best Buy, such as problems with customer service, defective products, incorrect orders, delivery issues, billing problems, and any other issues you may have experienced.

What are the most common complaints about Best Buy?

Based on our own complainer data, some common complaints about Best Buy include: 

  • Poor customer service: Some customers report rude or unhelpful employees or a lack of responsiveness to customer inquiries. 
  • Defective products: Some customers report receiving products that do not work as advertised or malfunction soon after purchase. 
  • Delivery issues: Some customers report delayed or lost shipments, incorrect delivery information, or damaged items upon arrival.
  • Billing problems: Some customers report unexpected or incorrect charges on their invoices or difficulties with refunds or returns.
  • Website issues: Some customers report difficulty navigating Best Buy's website or making purchases online.

Can I expect compensation or a refund if I file a complaint about Best Buy on Complain.biz?

While we cannot guarantee compensation or refunds, filing a complaint may help ensure that your issue is addressed and resolved in a more timely and appropriate manner. Best Buy may offer compensation or refunds as part of their resolution process.

How can I contact Best Buy customer service directly?

After you have submitted your complaint through our platform, it is always helpful to notify Best Buy directly as well. You can contact Best Buy customer service by phone at 1-888-BEST-BUY (1-888-237-8289), through their support forum, sending a Tweet to @BestBuySupport or by visiting a Best Buy store to speak with a representative.

How to contact the customer service of Best Buy?

Below, you will find the contact information for the complaint department of Best Buy. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-888-237-8289
Contact form:

You can contact the customer service of Best Buy by calling 1-888-237-8289. If you want to reach out to Best Buy through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Best Buy reviews: (13)

Authentic experiences shared by our community for your benefit.

Canceled Appointment

Complaint from Judy2020 on 20 December 2020 about Best Buy.

I booked an appointment for a TV installation for 1220. I ed the appointment online on 1219. Later that evening the installation company called me and told me they don’t work on Sundays and rescheduled until 1228. ... Read more

Comments: 0
Rating:

Over taxes customers

Complaint from Short on 04 February 2020 about Best Buy.

I purchase a small bottle of liquor for $12 and with tax it came out to $15.90 .I live in Florida and our sale tax rate is 6% or 7% .You do the math .And I'm sure that they been... Read more

Comments: 0
Rating:

No record of sale

Complaint from 1309 on 10 November 2019 about Best Buy.

I am unable to make a return to Best Buy because they have no record of the sale.I gave them my phone number when I made the purchase. Read more

Comments: 0
Rating:

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