While B&Q offers an extensive range of home improvement and garden products, complaint data from our community has flagged several recurring issues with their services. Common complaints include viable garden plants being discarded instead of sold at a discount, misleading advertising, and issues with the bespoke door service. Customers have reported frustrations with the accuracy of product descriptions and receiving subpar customer support.
To avoid these issues, we recommend customers verify product specifications and availability directly with the store before purchase. For bespoke services, ensure all details are clearly agreed upon in writing and maintain thorough communication. If problems arise, document all interactions, and have evidence like photos to back up your claims when contacting customer service.
Do you have a dispute or had a bad customer experience with B&Q? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to B&Q.
Our sentiment meter has detected that B&Q complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with B&Q, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about B&Q over the last 12 months. The graph below shows a monthly breakdown.
Curious about B&Q's track record in addressing complaints within the DIY Stores category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified B&Q customers. Search, discuss and connect with other people in our community.
Complaint from Ann Gibbons on 10 October 2022 about B&Q.
I went into my local BQ today. I was horrified when I came across a store worker loading a container with loads and loads of beautiful and viable garden bedding plants. I asked him why? He replied that they had... Read more
Complaint from Hating8 on 10 March 2022 about B&Q.
B&Q have advertised a 6 panel glazed door which it states is unavailable. Why? Horizontal 6 Lite Flat Clear Glazed Shaker Smooth White Timber Internal Panel Door, (H)1981mm (W)762mm (T)35mm Sold shipped by BQ Read more
Complaint from Philip bowers on 18 August 2019 about B&Q.
Hello I have been a customer of yours for a long time I am descusted with the way I have been treated I came into Ipswich bq on the 18.6.2019 to purser a front door not only did the member... Read more
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