Toolstation Complaint Sentiment: Neutral

Our sentiment meter has detected that Toolstation complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Toolstation, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 26, 2024

Toolstation complaint process

Do you have a dispute or had a bad customer experience with Toolstation? Submit your Toolstation complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Toolstation.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Toolstation complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Toolstation?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Toolstation complaints chart

We have received 0 complaints about Toolstation over the last 12 months. The graph below shows a monthly breakdown.

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Toolstation complaint statistics

Curious about Toolstation's track record in addressing complaints within the DIY Stores category? Dive into the all-time complaints data right here!

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Total complaints
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Open Complaints
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Complaints pending
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Complaints resolved
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/10 4 ratings

Toolstation reviews: (4)

Authentic experiences shared by our community for your benefit.

Rude staff and very unhelpful

Complaint from De Cruz on 04 November 2022 about Toolstation.

I have been a customer of toolstation for many years. I went in today served by a staff named Rob. He was very unhelpful unlike other staff who has helped me previously. When I mentioned why is he so unhelpful... Read more

Comments: 0
Rating:

RUDE STAFF MEMBER CHERYL

Complaint from KT333 on 25 August 2022 about Toolstation.

If I could leave NO STARS I would! Deliver scanned in store I arrived to collect was told its not there and would deliver to my home address this did not happen I left it two days just in case. I sent... Read more

Comments: 0
Rating:

non arrival of goods

Complaint from stevebrom on 11 July 2022 about Toolstation.

6 days after I placed my order it has still not arrived despite being told it would take 2 to 3 days Read more

Comments: 0
Rating:

Blatantly lying to me

Complaint from Ben R on 05 November 2021 about Toolstation.

I paid extra money to have a generator shipped straight away as I needed it in a hurry as had no power or lighting, meant to be here by midday today. Contacted toolstation online help and spoke with gillian and... Read more

Comments: 0
Rating:

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