While Toolstation offers a wide range of tools and supplies, complaint data from our community has flagged several recurring issues with customer service and product delivery. Common complaints include rude and unhelpful staff, particularly highlighting specific incidents with staff members, as well as problems with goods not arriving as expected. Customers also report instances where they feel they have been misled or lied to by the company.
To avoid these issues, we strongly advise customers to thoroughly verify their order details and expected delivery times. If you encounter any issues, contact customer service immediately, document all interactions, and gather evidence to support your case. For in-store visits, consider noting the names of staff members and specifics of your interactions for any follow-up communication.
Do you have a dispute or had a bad customer experience with Toolstation? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Toolstation.
Our sentiment meter has detected that Toolstation complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Toolstation, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Toolstation over the last 12 months. The graph below shows a monthly breakdown.
Curious about Toolstation's track record in addressing complaints within the DIY Stores category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified Toolstation customers. Search, discuss and connect with other people in our community.
Complaint from De Cruz on 04 November 2022 about Toolstation.
I have been a customer of toolstation for many years. I went in today served by a staff named Rob. He was very unhelpful unlike other staff who has helped me previously. When I mentioned why is he so unhelpful... Read more
Complaint from KT333 on 25 August 2022 about Toolstation.
If I could leave NO STARS I would! Deliver scanned in store I arrived to collect was told its not there and would deliver to my home address this did not happen I left it two days just in case. I sent... Read more
Complaint from stevebrom on 11 July 2022 about Toolstation.
6 days after I placed my order it has still not arrived despite being told it would take 2 to 3 days Read more
Complaint from Ben R on 05 November 2021 about Toolstation.
I paid extra money to have a generator shipped straight away as I needed it in a hurry as had no power or lighting, meant to be here by midday today. Contacted toolstation online help and spoke with gillian and... Read more
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