While Homebase offers a range of services, complaint data from our community has highlighted a few common problems customers face. Frequent issues include difficulties in accessing military discounts and concerns over the knowledge levels of their Online TAX PRO in California. Additionally, customers have raised issues about the responsiveness of their support team when dealing with these problems.
To avoid these issues, we advise customers to confirm the availability of discounts before making purchases and to check the qualifications of any professional services they engage with. Always document your interactions and seek clarity from customer service if discrepancies arise.
Do you have a dispute or had a bad customer experience with Homebase? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Homebase.
Our sentiment meter has detected that Homebase complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Homebase, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about Homebase over the last 12 months. The graph below shows a monthly breakdown.
Curious about Homebase's track record in addressing complaints within the DIY Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Homebase. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Homebase by calling 0333-003-7084. If you want to reach out to Homebase through their own website, you can use their contact form.
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Helpful experiences shared by verified Homebase customers. Search, discuss and connect with other people in our community.
Complaint from Jdkbrooks on 05 April 2022 about Homebase.
This is the third time this lady who today was working the register next to the counter did not give me the military discount after I presented her with my military ID. This time I thought I would to speak... Read more
Complaint from Chev4lle on 14 February 2021 about Homebase.
I filled out my Taxes onLine and paid upfront all the Fees to have a TAX PRO go over before Filing. I reside in Mass. and collect a Military Pension. She said I owed state tax because I didn’t pay... Read more
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