While Ace Hardware is known for being a reliable home improvement retailer, complaint data from our community has flagged some recurring issues with their service. Common complaints include customers being unjustly accused of theft and difficulties obtaining refunds for returned items. Additionally, there are reports of complications with defective products and a challenging customer service experience.
To avoid these issues, we strongly advise customers to keep all purchase receipts and document their transactions meticulously. If you encounter a problem, contact customer service immediately and provide any necessary proof, such as photos or receipts, to support your case.
Do you have a dispute or had a bad customer experience with Ace Hardware? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Ace Hardware.
Our sentiment meter has detected that Ace Hardware complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Ace Hardware, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about Ace Hardware over the last 12 months. The graph below shows a monthly breakdown.
Curious about Ace Hardware's track record in addressing complaints within the DIY Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Ace Hardware. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Ace Hardware by calling 888-827-4223. If you want to reach out to Ace Hardware through their own website, you can use their contact form.
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Helpful experiences shared by verified Ace Hardware customers. Search, discuss and connect with other people in our community.
Complaint from G8R on 14 March 2025 about Ace Hardware.
Bradley Ace Hardware in Chatsworth,Ga. Never has what I’m looking for. The worst stocked Ace within 100 miles and Don Bradley doesn’t seem to care. With his attitude towards customers I can not see why corporate lets this happen. Can... Read more
Complaint from Loristeven on 15 January 2024 about Ace Hardware.
Made two purchases with receipts, and they embarrassed me saying I was a thief because I had just got up and my husband needed things for the remodel that were doing, they said I looked nasty and that's why... Read more
Complaint from ace stealware on 25 August 2023 about Ace Hardware.
Ace hard. in Susupe in Saipan I already open claim to attoney general. i will report to BBB, consumer Affair and all. I bought hose 08/24 then asked for refund 08/25with same condition because the item is not washer hose but they denied... Read more
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