Nike complaint?

Do you have a dispute or a bad customer experience with Nike? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 22 Nike complaints we received.

Nike gives you 60 days to return most items, counted from the purchase. The return policy section on this page works out your last day.

The Nike customer service number in the US is 1-800-806-6453, and chat support runs through the help section on nike.com and in the Nike app. Have your order number ready: without it, most requests stall. Note that Nike handles orders placed with Nike directly: if you bought through another retailer, that store is the first stop for your return, exchange or complaint.

Shoes that came in the wrong size and a return that has not turned into a refund? Start your complaint here and we help you write an effective complaint fast.

For orders placed on nike.com or in the Nike app, sign in, open the order and start the return there: the steps and the return window that applies to your order are shown on the spot. Keep the drop-off or shipping confirmation until the refund actually lands. Purchases from other stores follow that store's return policy, so go back to the retailer with your receipt. Consumers here report slow refunds and refused returns, so photograph the item and the tags before you send anything back. Return refused, or the refund still not showing after the parcel was scanned in? Lay out the dates and the tracking in your complaint here and we push it out to Nike by email, on social media and in printed letters.

Nike assesses claims for manufacturing faults by the manufacture date printed on the label inside the shoe, not by the day you bought them, so check that label before you assume it is too late. Contact Nike customer service with photos of the fault, a photo of that inside label and your proof of purchase, and describe how the fault appeared under normal use: a manufacturing defect is judged differently from wear and tear. Faults that show up soon after purchase can also go back to the store that sold them.

Nike cancels orders for stock shortfalls and for failed payment or address verification, and limited SNKRS releases are cancelled when the pair sells out during the draw. Check the order status in your Nike account first, then check with your bank whether the amount was actually charged or only reserved: a reservation drops off by itself. If money was genuinely taken for a cancelled order and no refund follows, collect the order number, the cancellation message and your bank statement and take it up with customer service.

Money taken for an order Nike cancelled? A complaint filed through our complaint process runs alongside that: our trained AI opens a case file and keeps advising you on what to send Nike next, when to chase the refund and how to escalate.

Be careful. Accounts posing as Nike recruiters have promised free sneakers and a role as a "Nike ambassador" to anyone who follows them and reposts their post, and Nike has said such campaigns are not its own. An offer from an account Nike does not run is not a Nike programme, however official the logo looks.

So far consumers reported 22 complaints about Nike here, with an average rating of 1.4 out of 5. The most common themes: items arriving in the wrong size, defects such as distorted heels and discoloration, delayed or cancelled orders, returns that get refused or refunded slowly and customer service that is hard to reach.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Nike through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Nike can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.