While Boots is well-known for its range of health and beauty products, complaint data from our community has flagged several recurring issues with their customer service and prescription management. Common complaints include long wait times to reach customer service representatives, poor in-store assistance, and delays or failures in processing prescriptions and Covid test results. Customers also report frustration with issues related to the Boots card and overall unresponsiveness from the company.
To avoid these issues, we strongly advise customers to double-check their prescription orders and Covid test requirements well in advance. It’s also helpful to document interactions with customer service and persistently follow up on pending issues. For quicker resolutions, consider visiting the store in person or using online chat options if available.
Do you have a dispute or had a bad customer experience with Boots? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Boots.
Our sentiment meter has detected that Boots complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Boots, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Boots over the last 12 months. The graph below shows a monthly breakdown.
Curious about Boots's track record in addressing complaints within the Care Products category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Boots. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Boots by calling +44-345-070-8090. If you want to reach out to Boots through their own website, you can use their contact form.
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Helpful experiences shared by verified Boots customers. Search, discuss and connect with other people in our community.
Complaint from Sakalaine Ali on 02 February 2025 about Boots.
So basically, I received a letter a few weeks ago, telling me that I needed to book an eye test (my brother’s one too btw). On Saturday, 18th Jan at 12:23 PM, I got a text, ing me and my... Read more
Complaint from annewalford29@gmail.com on 04 October 2022 about Boots.
Nobody answers the phone!!! Every time I use my boots card tolf to ring these numbers to sort out the problem. Read more
Complaint from Tenacitymountain on 30 August 2022 about Boots.
My father is being treated for cancer and is unable to go to town to get prescriptions so he uses the home delivery of medication but EVERY TIME he sends the prescription in he is told it will be... Read more
Complaint from Shorab on 06 July 2022 about Boots.
Dar Sirmadam On 05072022, Tuesday at 1700 hrs I was Boots Store Tottenham Court Road, Next door to Tesco ( Right side of Warren Street Tube Station ). I was there for collecting my Prescribed Medicine, I was waiting for member of staff... Read more
Complaint from michaeljmorgan on 17 January 2022 about Boots.
I sent my pcr day 2 test on 7 jan and have recieved nothing, I have contacted them on e mail and they say its the wrong no, I have sent every no as i took photos of them which i have... Read more
Complaint from Sami henein on 03 June 2019 about Boots.
I handed in my prescription at charging cross station boots then they could not give me the drugs because the need to ordered. This was at Thursday 30 of June.i received call to come and collected I meet Mr hasan... Read more
Complaint from Frances on 01 March 2019 about Boots.
They texted me to say my prescription was ready. My husband was given a ticket for a shortfall of quinine. There are other types of quinine but they didn't bother to notify myself or my doctor to get the prescription... Read more
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