While The Fragrance Shop offers a wide selection of perfumes and fragrances, complaint data from our community has flagged several recurring issues with their orders and customer service. Common complaints include receiving defective products, lack of resolution from the company, and concerns about fraudulent or misleading advertisements. Customers also report difficulties in getting a satisfactory response from the company's support team.
To avoid these issues, we strongly advise customers to thoroughly review product details and check for authenticity before making a purchase. If you encounter any problems, contact customer service immediately and document all communications, including photos or videos of the defective items. Additionally, be wary of deals that seem too good to be true.
Do you have a dispute or had a bad customer experience with The Fragrance Shop? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to The Fragrance Shop.
Our sentiment meter has detected that The Fragrance Shop complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with The Fragrance Shop, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 1, 2025
We have received 0 complaints about The Fragrance Shop over the last 12 months. The graph below shows a monthly breakdown.
Curious about The Fragrance Shop's track record in addressing complaints within the Care Products category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of The Fragrance Shop. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of The Fragrance Shop by calling 0161-468-1701. If you want to reach out to The Fragrance Shop through their own website, you can use their contact form.
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Helpful experiences shared by verified The Fragrance Shop customers. Search, discuss and connect with other people in our community.
Complaint from Ladybrandee@comcast.net on 05 January 2024 about The Fragrance Shop.
I ordered a bottle of Georgio perfume in early December. When I received the perfume the bottle was almost empty as a result of the perfume leaking in the package. I returned the perfume using the prepaid label supplied... Read more
Complaint from CASSAN on 10 October 2023 about The Fragrance Shop.
On Wednesday, 4th of October, I saw an advertisement on Unidays about claiming a free Calvin Klein Eau de Toillettee from the Fragance store. I claimed it and wrote my name and home address (only). Today, Saturday the 7th of... Read more
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