Boots complaint: ME AND MY BROTHER’S APPOINTMENTS GOT MESSED UP

So basically, I received a letter a few weeks ago, telling me that I needed to book an eye test (my brother’s one too btw). On Saturday, 18th Jan at 12:23 PM, I got a text, ing me and my brother’s appointments for 12:00 PM and 12:30 PM today (on Sunday, 2nd Feb). Then, we both (along with the rest of my family) arrived at the Boots branch for both (me and my brother’s) of our eye tests.

But when we arrived there, I noticed a weird behaviour coming from the receptionist when a man called me over and asked me “Can I see some ation of your appointment please”? And then this is where O started to notice something wrong…

So I complied and followed instructions clearly, but after the receptionist checked a few times, he couldn’t find me and my brother’s appointments on the computer! Like, what has he seriously done to our appointments that I SCHEDULED 15 DAYS IN ADVANCE!?!??!!? so I was quite angry at the guy for messing up my appointment, because despite showing the same screenshots of texts (ing the appointment) that I’m showing to you as well, do you know what he told me? He told me that “WE’RE FULLY BOOKED TODAY” and I got furious because I have evidence, CLEARLY stating that I booked the appointments for me and my brother at 12 and 12:30, yet he still refused to see either one of us, unless we came back at another day, or re-book the appointments for a later time today, and I was like “You have got to be kidding me”…. So the receptionist re-booked my appointment for later that day at 14:00 and my brother’s appointment at 15:00. And I told him that I would need to check with my family before ing those times MYSELF. So I checked with my parents to see if we could do those times, and they both told me that they’re too busy to come at another day or wait until after 3:00 PM.

Then my dad asked me why couldn’t he just give you and your brother the appointments at the original times scheduled? And I told him that I have ABSOLUTELY no idea what’s happening. Then my dad went to have a chat with the receptionist briefly himself, before leaving the branch, feeling extremely furious, thinking what a waste of time this appointment was.

Thank you for reading this, I really hope you do something about this matter, and I would really appreciate if you could do something to compensate for the waste of time I had to go through.