JCPenney Complaint Sentiment: Neutral

Our sentiment meter has detected that JCPenney complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with JCPenney, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on March 19, 2024

JCPenney complaint process

Do you have a dispute or had a bad customer experience with JCPenney? Submit your JCPenney complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of JCPenney.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional JCPenney complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about JCPenney?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

JCPenney complaints chart

We have received 6 complaints about JCPenney over the last 12 months. The graph below shows a monthly breakdown.

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JCPenney complaint statistics

Curious about JCPenney's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!

9
Total complaints
9
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
/10 9 ratings

JCPenney reviews: (9)

Authentic experiences shared by our community for your benefit.

Credit card after credit card in the mail

Complaint from Nathan Schmitt on 17 November 2023 about JCPenney.

I keep getting a different credit card in the mail every 2 months. I keep calling them to stop mailing me credit cards. And I keep getting statements in the mail with someone using the credit cards. I keep getting... Read more

Comments: 0
Rating:

Unknowledge employees

Complaint from Prnny on 20 October 2023 about JCPenney.

I took a ring in for repair under there 70.00 warranty. I was told 2-3 weeks. It’s been 3. I called to che k on it and was told 5-6 weeks. Seriously… I bought in September. Stones had fallen out... Read more

Comments: 0
Rating:

Discrimination

Complaint from jmcottonaro on 07 September 2023 about JCPenney.

Today, 09-03-23, I decided it was time to purchase new athletic sneakers. Since it was Labor Day Weekend, I logged into my online account to see the coupons. The coupon said, Take an (extra) 30% off..... Well, when I finally found... Read more

Comments: 0
Rating:

notified them several times

Complaint from P Hart on 29 May 2023 about JCPenney.

I notified them several times by phone about this but never fixed it or provided me with any answers. JC Penneys site will not work on Safari browser, why? It used to work just fine. I have notified customer service by e mail,... Read more

Comments: 0
Rating:

Ignored Phone Call/Hung Ups

Complaint from MzBanks69 on 24 April 2023 about JCPenney.

I am writing because I called JcPenney Mens Dept to see if they had work pants for my son. The spanish/Indian guy answered the phone, I told him was i was lookin for he said hold on and then he... Read more

Comments: 0
Rating:

fraudulent billing practices

Complaint from DMatteo on 03 March 2023 about JCPenney.

JCPenney is charging me a $40.00 late fee. They stopped billing me in January and I was not even aware that I owed a balance on this account. This month they sent me an electronic message telling me to pay $90.... Read more

Comments: 0
Rating:

Xersion boys jackets

Complaint from Dawn maskell on 10 February 2019 about JCPenney.

I have purchased 3 of these winter jackets for my four year old. The first one all of the stitching came undone on the inside of the coat. The second ripped in both armpits and the last one I just... Read more

Comments: 0
Rating:

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