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JCPenney complaint: Unknowledge employees

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Filed 20 Oct 2023 by Penny

I took a ring in for repair under there 70.00 warranty. I was told 2-3 weeks. It’s been 3. I called to che k on it and was told 5-6 weeks. Seriously… I bought in September. Stones had fallen out after 2 weeks. Now they say December. You’ve got to be kidding me. I took my watch in there where I purchased it and the girl couldn’t fix it so she taped it in. Well after it stop working I took it to a real jewelry store and they showed me the tape job . What is wrong with you people??? I will never shop at your store again. No wonder your stores are closing. The absolute worst customer service

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