ROMWE Complaint Sentiment: Neutral

Our sentiment meter has detected that ROMWE complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with ROMWE, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 15, 2024

ROMWE complaint process

Do you have a dispute or had a bad customer experience with ROMWE? Submit your ROMWE complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of ROMWE.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional ROMWE complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about ROMWE?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

ROMWE complaints chart

We have received 0 complaints about ROMWE over the last 12 months. The graph below shows a monthly breakdown.

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ROMWE complaint statistics

Curious about ROMWE's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!

168
Total complaints
167
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
/10 168 ratings

ROMWE reviews: (168)

Authentic experiences shared by our community for your benefit.

Withheld Wallet Funds

Complaint from Jess.havens22 on 19 August 2022 about ROMWE.

I have been waiting a month to get my money withdrawn from the wallet, as I was unaware they stopped using that scheme, but it was my money from a previous refund. They keep giving me the exact same answers... Read more

Comments: 0
Rating:

Not refunding incorrect product

Complaint from teresaluisdasilva@gmail.com on 29 October 2021 about ROMWE.

Hello, I would like to return order item rw2108117910445406. It is not letting me select the item as it was under promotion and for some reason promotional items are not valid for a refund which I find completely unacceptable. Under... Read more

Comments: 0
Rating:

Order status is not being updated

Complaint from Toyarn King on 02 October 2021 about ROMWE.

Since September 23rd my package I ordered is showing in transit pre shipment info sent to USPS.. USPS awaiting item. The estimated delivery date for the package to arrive is October 3rd to 6th... what does this mean. Read more

Comments: 0
Rating:

Order not received

Complaint from mannbinning on 02 October 2021 about ROMWE.

I have order on 11 sep,2021. But after 17 there is no update on tracking. I am very much upset about it. Read more

Comments: 0
Rating:

My package hasn’t moved?

Complaint from Juwul on 08 September 2021 about ROMWE.

My package hasn’t moved in five days on the tracking app. I’ve read multiple complaints about people not Receiving their package. I do not want this happening to mine. In fact it shouldn’t happen at all. They also said you... Read more

Comments: 0
Rating:

Order

Complaint from Shellyjosh23 on 24 August 2021 about ROMWE.

I placed an order and never received email ation - have the order number but cannot get a hold of anyone to see if the wrong email address was entered when we purchased. Read more

Comments: 0
Rating:

I mis-typed my address

Complaint from Scamp32 on 16 August 2021 about ROMWE.

I mis typed my address so my package never got delivered and got sent back but there’s no way for me to change the address and get it sent back out. Read more

Comments: 0
Rating:

Delivery Problem

Complaint from em.hud on 14 August 2021 about ROMWE.

Order NO. GRWMJG00400042P was my order that was supposed to be delivered to me. I have ordered from ROMWE in the past, and my packages are always sent to my post office. I always put the same name and street... Read more

Comments: 0
Rating:

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