While Vinted offers a convenient platform for buying and selling second-hand items, our community has reported several consistent issues that customers face. Common complaints include blocked or suspended accounts, delayed or non-existent refunds, lost parcels, and items arriving damaged or not as described. Many users also highlight poor customer support, with difficulties in resolving these issues promptly.
To avoid these problems, we recommend that you carefully document and track all transactions, maintain detailed communications with buyers or sellers, and reach out to Vinted’s customer service immediately if any issues arise. Additionally, consider using secure payment methods and taking photos of items before shipping to provide proof in case of disputes.
Do you have a dispute or had a bad customer experience with Vinted? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Vinted.
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Vinted over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on November 26, 2025
We have received 11 complaints about Vinted over the last 12 months. The graph below shows a monthly breakdown.
Curious about Vinted's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Vinted. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Vinted is located at 5 New Street Square, London, United Kingdom, EC4A 3TW. You can contact the customer service of Vinted by calling +442072658855. If you want to reach out to Vinted through their own website, you can use their contact form.
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Helpful experiences shared by verified Vinted customers. Search, discuss and connect with other people in our community.
Complaint from HAsadi on 07 September 2025 about Vinted.
Dear Complain, I am writing to formally raise my concerns regarding the buying and selling platform, Vinted. I have previously used Vinted to both purchase and sell items without issue. However, approximately one month ago, I attempted to withdraw my available balance... Read more
Complaint from alleycatm1 on 21 July 2025 about Vinted.
I have been trying to withdraw my vinted balance for weeks now tried on the app and on laptop but the payment keeps failing vinted customer service just kept saying there's a problem with my bank refusing payment. My... Read more
Complaint from alyona_lem on 26 February 2025 about Vinted.
My name is Olena Sokolvak. I’m a seller from vinted.pl During more than 6 month I can’t solve an issue with their support team. After I’ve made first sale Vinted asked to pass through verification. I provided 3 times my passport, and... Read more
Complaint from RobbedByVinted on 13 February 2025 about Vinted.
I purchased an item on vinted which never arrived. The tracking updated to in transit but never updated again. After it had been showing as in transit for 22 days I contacted vinted to say the parcel had clearly been... Read more
Complaint from solblomma007 on 13 February 2025 about Vinted.
Hi, Everything started before 2 weeks when Vinted sent me note that I sold until some limit where they want bank statement from my bank account and see if I not supporting terrorisme and all money from Vinted is payed out... Read more
Complaint from Rob Jones on 15 January 2025 about Vinted.
Bought an item from a seller on Vinted and cancelled the order the same day. The refund was sent but never arrived at my bank account. I have contacted Vinted regarding this over a dozen times only for them to... Read more
Complaint from Jen87 on 13 January 2025 about Vinted.
Sold an item on the 25th December. After over 2 weeks still haven't received the payment. Payment has been stuck in pending. Have contacted Vinted but keep getting the same reply that there is a payment technical issue. They don't... Read more
Complaint from Zara1993x on 08 January 2025 about Vinted.
My Vinted balance has been pending since 7/12/24 and I have been told multiple times this would be resolved within afew days but still left with a pending balance Read more
Complaint from Joanne Clegg on 27 December 2024 about Vinted.
I sent for a me to you money box,it’s come broken in bits,I sent two photos,they say it wasn’t enough and that I couldn’t get my money back Read more
Complaint from danp1753 on 16 December 2024 about Vinted.
I made a sale on Vinted and everything was accepted ok but yet my balance hasn’t been released from Vinted saying technical issues. However I’ve made numerous of other sales and purchases all been fine. Some particular reason this sale... Read more
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