Vinted Complaint Sentiment: Positive

While some customers may still be encountering a bad experience, our sentiment meter has detected a -49% decline in complaints about Vinted over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.

Sentiment data last updated on March 28, 2024

Vinted complaint process

Do you have a dispute or had a bad customer experience with Vinted? Submit your Vinted complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Vinted.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Vinted complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Vinted?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Vinted complaints chart

We have received 239 complaints about Vinted over the last 12 months. The graph below shows a monthly breakdown.

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Vinted complaint statistics

Curious about Vinted's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!

290
Total complaints
289
Open Complaints
0
Complaints pending
1
Complaints resolved
1.0
/10 290 ratings

How to contact the customer service of Vinted?

Below, you will find the contact information for the complaint department of Vinted. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+442072658855
Corporate HQ address:
5 New Street Square, London, United Kingdom, EC4A 3TW
Contact form:

The corporate office of Vinted is located at 5 New Street Square, London, United Kingdom, EC4A 3TW. You can contact the customer service of Vinted by calling +442072658855. If you want to reach out to Vinted through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Vinted reviews: (290)

Authentic experiences shared by our community for your benefit.

Refund

Complaint from Stinky140 on 25 March 2024 about Vinted.

I have a complaint regarding Vinted Brought an item which was said to be new when it arrived it was not new as you can see in the photo I have complained to Vinted about this and done every this... Read more

Comments: 0
Rating:

Blocked account

Complaint from B.reed1988 on 25 March 2024 about Vinted.

Vinted have blocked my account stating that I have 2 accounts which is incorrect. If this is the case then I’d like to see proof. This is going to cause me to loose out on my makings from vinted Read more

Comments: 0
Rating:

Scammed

Complaint from steggybop on 24 March 2024 about Vinted.

I have been scammed, and Vinted's refusal to help me has led to be losing out on £85. I purchased an Arc'tyrex Jacket for £65, with Vinted's buyer protection fee and delivery added in, costing £75. The seller is echeverriluke and... Read more

Comments: 0
Rating:

BLOCCATO

Complaint from rebysole87 on 18 March 2024 about Vinted.

Ho spedito un pacco al centro verifica in Germania, dopo diversi giorni non si sapeva nulla. Alla mia richiesta di informazioni viene detto che il pacco è in viaggio verso l'acquirente ma non vedevo nessun tracciamento. Dopo diverse settimane... Read more

Comments: 0
Rating:

Unfairly Blocked Account

Complaint from charmingukr on 15 March 2024 about Vinted.

I've had Vinted account for over 6 months and had amazing reviews. I love clothes and enjoyed using it. My mum got excited about an opportunity to sell some of her clothes and opened her own account. Vinted blocked both... Read more

Comments: 0
Rating:

Refund not received

Complaint from Sk15 on 13 March 2024 about Vinted.

Hello there, it has been weeks now that I am waiting for a refund. I have contacted vinted to let them know about it and it has been back and forth for weeks now. They asked me for my... Read more

Comments: 0
Rating:

Blocked account

Complaint from Myfanwy22 on 13 March 2024 about Vinted.

I listed an item they say it is fake bit it is genuine and they blocked me Read more

Comments: 0
Rating:

account blocked

Complaint from selvatica67 on 12 March 2024 about Vinted.

they blocked my account for selling used perfumes but in reality they were new as the photographs showed Read more

Comments: 0
Rating:

Account bloccato

Complaint from Laoch on 12 March 2024 about Vinted.

Ho avuto l'account bloccato a causa di una incomprensione(in gran parte dovuta alla poca disponibilità di Vinted al dialogo) su alcuni addebiti. Una volta chiarito il tutto ho contattato decine di volte il servizio clienti fornendo ogni tipo di prova/foto... Read more

Comments: 0
Rating:

Parcel delivered to another person

Complaint from Eduarda Dias on 29 February 2024 about Vinted.

I ordered a COS grey blazer through Vinted. When I tried to collect the item at the pick up location, I found out that someone else had collected it in my name. I immediately reported the problem to Vinted and... Read more

Comments: 0
Rating:

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