I was told I would be refunded for my order which was received at the warehouse. After waiting days I contacted CS they told me to keep waiting. I contacted again and was made to wait again. Now they’re saying... Read more
Zalando complaints
Zalando Complaint Sentiment: Neutral
Our sentiment meter has detected that Zalando complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Zalando, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 24, 2024
Zalando complaint process
Do you have a dispute or had a bad customer experience with Zalando? Submit your Zalando complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Zalando.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Zalando complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Zalando?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Zalando complaints chart
We have received 8 complaints about Zalando over the last 12 months. The graph below shows a monthly breakdown.
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Zalando complaint statistics
Curious about Zalando's track record in addressing complaints within the Fashion category? Dive into the all-time complaints data right here!
18
Total complaints
18
Open Complaints
0
Complaints pending
0
Complaints resolved
1.0
18 ratings
How to contact the customer service of Zalando?
Below, you will find the contact information for the complaint department of Zalando. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
0800-472-5995
Contact form:
You can contact the customer service of Zalando by calling 0800-472-5995. If you want to reach out to Zalando through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Zalando reviews: (18)
Authentic experiences shared by our community for your benefit.
PayPal payment option erased from my account
Complaint from Genevieve Arlington-Danvers on 11 December 2023 about Zalando.
Hi I am a long standing Zalando customer and always pay with PayPal. This option has been removed from my payment options. I have called Zalando customer services 3 times and still nothing has been done. I asked they inform... Read more
My Parcel didn’t arrived
Complaint from Aaccsssee on 17 November 2023 about Zalando.
Order number 10501020776359 Read more
Gift cards are not used on order
Complaint from E.M. on 14 November 2023 about Zalando.
I payed a part of my order using the amount I still had in my account from gift cards. When I returned a part of the order worth more then the amount of the gift cards I still got an... Read more
Would like my money returned
Complaint from lerouxmm.home@gmail.com on 01 November 2023 about Zalando.
I have placed an order on 27 October for the amount of 226 Euro. The payment went off my bank account but the order ation did not go throuigh/ I have been contacting Zalando for weeks to ask themt... Read more
WHERE IS MY REFUND?
Complaint from Gaye12 on 31 October 2023 about Zalando.
Hello. I ordered 2 items from Zalando. Both were unsuitable. I contacted them to request return. I was advised to put both items together in one return which I did. They acknowledged receipt of the items but have only refunded... Read more
Return of package
Complaint from Aal on 11 July 2023 about Zalando.
I have a problem with a returned package. This happened already on the 10th of May. I received a dress and returned it in the same day by post. The package is still on the warehouse and has not... Read more
Complaint for Zalando consumers service in Italy
Complaint from Justyna Rowinska-Bastiani on 29 June 2023 about Zalando.
My advice is to change the consumers service of Zalando in Italy. They are the shame for this firm. After conversation with them today I decided not to be the client of Zalando anymore even if I am satisfied with... Read more
Refund money
Complaint from tomas123 on 22 March 2023 about Zalando.
I order the item and then send it back to them. After 15 days I had to contact them about that I did not receive any email and so on. My package is in a warehouse but they told... Read more
wrong size keeps on being sent
Complaint from geoffrey nathan on 18 March 2023 about Zalando.
on two occasions now have ordered the same dress in size 40 which they say they have stock of and now twice they have sent size 38. order 11401057312553.This is infuriating and time consuming.For goodness sake if you dont... Read more
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