Zalando complaint: Refund

Name: Refund
Item: Zalando
Rating: 1
Author: S

Open 11 Jan 2024 88 views Fashion

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Filed 11 Jan 2024 by S

I was told I would be refunded for my order which was received at the warehouse. After waiting days I contacted CS they told me to keep waiting. I contacted again and was made to wait again. Now they’re saying they can’t refund me as they did not receive my item even though I sent proof of purchase and they said they cannot show me proof that it had not been recieved by

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Case details

Status: Open
Company: Zalando
Filed: 11 Jan 2024
Rating: 1/5
Desired resolution: By refunding me the money they owe me
Problem: Refund denied, return said not received
About: returned order

Progress

Filed
Company notified
Company replied
Resolved

11 Jan 2024 Complaint filed and published
11 Jan 2024 Message from Bizzy: we notified Zalando about this complaint.

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