My complaint:
I have ordered from romwe a million times and spend literal hundreds of dollars. This time my package says delivered and it was not. I have asked my neighbors. No one has seen it. I have tried to contact the customer service and I keep getting the same message to wait 24 hours. It has been 72 hours. There is no one I can talk to. I keep getting the same automated messages over and over again. I will never order anything from there again if this isn’t taken care of.
Suggested solution:
I would like the same order sent to me again or I would like my money back. Either one is sufficient. They need to have a better way to contact their staff about these issues.
