JCPenney complaint: fraudulent billing practices

on 03 March 2023 about JCPenney in category Fashion

New complaint
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Complaint resolved
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My complaint:

JCPenney is charging me a $40.00 late fee. They stopped billing me in January and I was not even aware that I owed a balance on this account.

This month they sent me an electronic message telling me to pay $90. immediately, which I did.
I dispute the late charge because they stopped my paper billing and never sent me an electronic bill since January!

Suggested solution:

Do not charge me a late fee when the fault is not mine!

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