While Temu handles numerous transactions and returns regularly, complaint data from our community has highlighted several recurring issues that customers are facing. Common complaints include difficulties in obtaining refunds for returned items, receiving faulty products, and experiencing poor customer service. There have also been reports of lengthy and complicated return processes making the situation more frustrating for customers.
To avoid these issues, we strongly advise customers to carefully check product reviews and ratings before making purchases, ensure they understand the return policies, and keep all correspondence and receipts. If you encounter problems, promptly contact customer service, document all interactions, and gather evidence such as photos of faulty items to support your case.
Do you have a dispute or had a bad customer experience with Temu? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Temu.
Our sentiment meter has detected that Temu complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Temu, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about Temu over the last 12 months. The graph below shows a monthly breakdown.
Curious about Temu's track record in addressing complaints within the Retail Company category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Temu. To amplify the impact of your complaint, please use our complaint form.
The corporate office of Temu is located at Suite 355, 31 St. James Avenue, Boston, Massachusetts 02116, USA. You can contact the customer service of Temu by calling 1-888-495-8368. If you want to reach out to Temu through their own website, you can use their contact form.
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Helpful experiences shared by verified Temu customers. Search, discuss and connect with other people in our community.
Complaint from Ben the Bass player97 on 15 March 2025 about Temu.
So I'm writing this because temu needs to stop scamming people like me and you can't get anything for $0 and that's a scam and I'm at my wits end with seeing any advertisement from them and they seriously need... Read more
Complaint from LadyKDM on 02 October 2024 about Temu.
The company is lying. I have proof that I mailed them. The company has since deleted the tracking information off the website so I can’t even tell you which package for which but I do have proof of mailing I... Read more
Complaint from olga devalle on 07 July 2024 about Temu.
so i've been purchasing from them for about a year and a half , have had some issues in the past was a little hassle but was resolved for the most part without to much sweat and tears , not... Read more
Complaint from Justice against Temu on 17 April 2024 about Temu.
We have received defective products via temu, then we have returned 3 packages to temu via Aramex as requested by Temu. Aramex website ed that the packages have been delivered on 21/3/24. Temu denied and claimed they didn't receive anything.... Read more
Complaint from Emilio.Temu on 27 March 2024 about Temu.
According to European law a consumer has to right to return items without explanation within 2 weeks. Temu claims they offer 90 day free return. The return label they provided turned out to be invalid at the post office. The return shipment... Read more
Complaint from 0123456789 on 15 March 2024 about Temu.
Temu sent me a faulty chair with broken stiches, not fit for purpose. They sent me a return lable and i returned the item. The item was signed for by Temu and accepted. They the state that they can't find the returned item... Read more
Hi I had contacted Temu regarding my order and they sent me picture delivery so I had asked around as when I got in from work I didn’t see it so I asked around with my neighbours no one seemed... Read more
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