While Instacart provides a convenient grocery shopping experience for many, complaint data from our community has flagged several recurring issues. Common complaints include incomplete or incorrect orders, delayed or failed deliveries, and poor customer service experiences. Customers have also reported problems with receiving refunds and account deactivations without clear reasons.
To avoid these issues, we recommend customers double-check their orders before finalizing and keep detailed records of their transactions. If issues arise, promptly contact customer service, document all interactions, and gather any proof such as receipts or photos to support your case. Additionally, reviewing and understanding the company's refund policies can help mitigate potential financial losses.
Do you have a dispute or had a bad customer experience with Instacart? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Instacart.
Our sentiment meter has detected that Instacart complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Instacart, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Helpful experiences shared by verified Instacart customers. Search, discuss and connect with other people in our community.
Complaint from Kharmashalo on 19 April 2025 about Instacart.
I have been a instacart shopper for over 3 years and I have done over 3,600 orders with instacart. I have a full 5 star rating. Now all of a sudden I have been locked out if my account because... Read more
Complaint from Jenniffer on 12 May 2024 about Instacart.
Yesterday the day before mother's day I ordered from Fred Myers through instacart and my order was delivered outside of my gate where their is a busy street and a lot of homeless people.this is the 3rd time my items... Read more
I redeemed a coupon for costco for $10 off orders $20 or more didn't specify anything about cold and flu for some reason even though it first showed $13 in savings it didn't apply it. Called instacart the rude agent... Read more
Complaint from shovabhndr@gmail.com on 08 April 2024 about Instacart.
I got referral link from Rabin to open the instacart account and I opened the account using that link. Now instacart promised that the person who opened the instacart account using referral will earn $950 tips once they complete 30... Read more
Complaint from Ihateinstacart on 07 April 2024 about Instacart.
I've been doing instacart for about three months now and I've come to realization that their taking advantage of the employees working for them, They are literally paying us less then minimum wage and most of the deliveries are terrible... Read more
Complaint from Siesie27 on 25 March 2024 about Instacart.
I am an Instacart shopper and have tried contacting customer service numerous times about this issue, but have been met with several different responses and contradicting incorrect information. There was a promotion yesterday, March 24, 2024, that stated that if... Read more
Complaint from Ttem on 13 March 2024 about Instacart.
Instacart automatically enroll me on membership and charge me when I order. Read more
Complaint from Sharl on 07 February 2024 about Instacart.
Christmas eve insta cart shows up, not one present I purchased and ordered for my 3 year old daughter was in the package. I am guessing someone did some exchange if their own without consulting me. My daughter's Christmas was... Read more
I paid for two orders with my own card and they have not reimburse me, they keep ignoring me. It’s not fair that for $20 I lose $200. Read more
Complaint from jaspreetchahal2233@gmail.com on 26 January 2024 about Instacart.
I DNT want to take membership,, I DNT need this. They are not refund my money or it's yearly membership so I DNT needed ut Read more
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