I redeemed a coupon for costco for $10 off orders $20 or more didn't specify anything about cold and flu for some reason even though it first showed $13 in savings it didn't apply it. Called instacart the rude agent... Read more
Instacart complaints
Instacart Complaint Sentiment: Negative
Our sentiment meter has identified a 50% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 24, 2024
Instacart complaint process
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Instacart.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Instacart complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Instacart?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Instacart complaints chart
We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
10
9
8
7
6
5
4
3
2
1
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
Instacart complaint statistics
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
357
Total complaints
356
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
357 ratings
How to contact the customer service of Instacart?
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
1-888-246-7822
Contact form:
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Instacart reviews: (357)
Authentic experiences shared by our community for your benefit.
I don’t get guaranteed amount of money
Complaint from shovabhndr@gmail.com on 08 April 2024 about Instacart.
I got referral link from Rabin to open the instacart account and I opened the account using that link. Now instacart promised that the person who opened the instacart account using referral will earn $950 tips once they complete 30... Read more
Ripping Drivers off
Complaint from Ihateinstacart on 07 April 2024 about Instacart.
I've been doing instacart for about three months now and I've come to realization that their taking advantage of the employees working for them, They are literally paying us less then minimum wage and most of the deliveries are terrible... Read more
Shopper did not get paid properly and Customer Service is incompetent
Complaint from Siesie27 on 25 March 2024 about Instacart.
I am an Instacart shopper and have tried contacting customer service numerous times about this issue, but have been met with several different responses and contradicting incorrect information. There was a promotion yesterday, March 24, 2024, that stated that if... Read more
Unwanted membership
Complaint from Ttem on 13 March 2024 about Instacart.
Instacart automatically enroll me on membership and charge me when I order. Read more
Christina that hasn't arrived yet
Complaint from Sharl on 07 February 2024 about Instacart.
Christmas eve insta cart shows up, not one present I purchased and ordered for my 3 year old daughter was in the package. I am guessing someone did some exchange if their own without consulting me. My daughter's Christmas was... Read more
I paid for two orders with my own card and they have not reimburse me, they keep ignoring me. It’s not fair that for $20 I lose $200. Read more
Refund issue
Complaint from jaspreetchahal2233@gmail.com on 26 January 2024 about Instacart.
I DNT want to take membership,, I DNT need this. They are not refund my money or it's yearly membership so I DNT needed ut Read more
Intentionally bad service
Complaint from LameExperience on 17 January 2024 about Instacart.
I opened an account, but after making a successful order, the next one's were less than impressive. My payment methods were being refused and when I contacted Instacart's customer service with the chat window...they hung up on me. I reached... Read more
Horrific agents no help at all
Complaint from Angel2938484 on 02 January 2024 about Instacart.
Hello. I’m a shopper for instacart. I received messages from instacart saying SIX false ratings were due to be removed from my account on 12/31/23 when the period ended. I also have multiple five star ratings that were added by... Read more
Why use our complaint platform?
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
