On this page you can see which complaints are submitted about Instacart.
Whatever your complaint about Instacart is, follow the next three steps in order to have the best chance of resolving your complaint.
1. Click on the 'File Instacart complaint' button.
2. Describe your complaint in detail, and suggest how Instacart should resolve it.
3. Submit your complaint directly to Instacart and mention that you posted your complaint on Complain.biz
Complaint from Matmist92 on 22 January 2021 about Instacart in category Supermarkets / Grocery Stores
I am a shopper and like most I work very hard to keep my reviews up, but that is hard when the customer said that they didn't receive something and they did. I will report it as a fraud because... Read more
Complaint from ayovanovich on 14 January 2021 about Instacart in category Supermarkets / Grocery Stores
A customer complained to Instacart that I never delivered their order when I did. I had picture proof of the delivery in front of their door and GPS location proof as well. I went to appeal it with this information,... Read more
Complaint from Ceheeler1947@gmail.com on 14 January 2021 about Instacart in category Supermarkets / Grocery Stores
On December 18, 2020, I asked for two packages of salted pollock. One was pollock filet and the other pack was tropical police filet. I realized that they had never been delivered. It seems as though I was charged for... Read more
Complaint from JENJEN92672 on 12 January 2021 about Instacart in category Supermarkets / Grocery Stores
I've cancelled my annual subscription due to the previous the lack of service from the company and on the drivers part; I was literally walking up to my yard and the driver returned my items because I didnt... Read more
Complaint from Tiredofpeopletreatingretailworkerslikecrap on 10 January 2021 about Instacart in category Supermarkets / Grocery Stores
Today we had an Insta cart shopper trying to pay with Google pay and the payment was not going through our system but it had gone through Instacart. We told the customer that we were informed that they could no... Read more
Complaint from Edna on 10 January 2021 about Instacart in category Supermarkets / Grocery Stores
Hi, I am contacting you on behalf of the way you issue refunds. I don't like have a credit put on my account. I would prefer to have my money put back where it came from instead of having... Read more
Complaint from JVB on 10 January 2021 about Instacart in category Supermarkets / Grocery Stores
I placed a 2 hour order around 3:20pm today 1-9-21 and was informed that my groceries would be delivered by 5:25. My shopper started shopping at Fred Meyers and I was being notified of item changes. At 4:10,... Read more
Complaint from brynna tebbe on 05 January 2021 about Instacart in category Supermarkets / Grocery Stores
I work hard at trying to give the best service to customers. Occasionally I receive a lower rating than 5 stars that really hurts my rating and chance at seeing higher paying batches. The problem I have with this is... Read more
Complaint from Fshstacey on 03 January 2021 about Instacart in category Supermarkets / Grocery Stores
Instacart Stephanie B utilized my credit card for additional unauthorized purchases Read more
Complaint from normanjerry715@gmail.com on 03 January 2021 about Instacart in category Supermarkets / Grocery Stores
I found out what's behind our missing items, damaged items are yours instacart. And it's our tips or the lack thereof causes our pain and loss of funds and or products. I have conveyed my understanding to publix and the... Read more
