Gopuff Complaint Sentiment: Neutral

Our sentiment meter has detected that Gopuff complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Gopuff, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.

Sentiment data last updated on April 23, 2024

Gopuff complaint process

Do you have a dispute or had a bad customer experience with Gopuff? Submit your Gopuff complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Gopuff.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Gopuff complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Gopuff?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Gopuff complaints chart

We have received 4 complaints about Gopuff over the last 12 months. The graph below shows a monthly breakdown.

10
9
8
7
6
5
4
3
2
1
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr

Gopuff complaint statistics

Curious about Gopuff's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

7
Total complaints
7
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
/10 7 ratings

How to contact the customer service of Gopuff?

Below, you will find the contact information for the complaint department of Gopuff. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-855-400-7833
Webcare email:
support@gopuff.com
Contact form:

You can contact the customer service of Gopuff by calling 1-855-400-7833. For Gopuff support through email, send your inquiry to support@gopuff.com. If you want to reach out to Gopuff through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Gopuff reviews: (7)

Authentic experiences shared by our community for your benefit.

Account termination

Complaint from renzomuro09 on 29 September 2023 about Gopuff.

I got an email that my account was being terminated suddenly I contacted customer service to see if I could do anything. They told me they will do their best to solve the mistake and next thing I know my... Read more

Comments: 0
Rating:

Failure to communicate properly

Complaint from Ahmilliyon on 26 July 2023 about Gopuff.

I've delivered for Gopuff now for about 4 months on and off now. Recently my account has been locked or not allowing me to access it due to my car insurance not being updated. I paid and updated my... Read more

Comments: 0
Rating:

Scammers

Complaint from Sherry schoeff on 02 June 2023 about Gopuff.

I work for gopuff and they treat their delivery drivers like crap! Read more

Comments: 0
Rating:

Missing items

Complaint from Liz1973 on 10 May 2023 about Gopuff.

Got in touch with go puff as my order they Said come something about id.. and wasn't home as had to go hospital as have asham and copd and they was like they can't do anything at all feel... Read more

Comments: 0
Rating:

Missing item

Complaint from Jonc on 10 April 2023 about Gopuff.

Never sent my cigarettes I paid £14 for asked for refund and said nothing they can do about it Read more

Comments: 0
Rating:

Credit Coupon

Complaint from MKMclaren75 on 19 March 2023 about Gopuff.

On 7th Feb 2023 I received an out of date product. I contacted Go puff via email and they stated they would give me a £5 credit coupon. They informed me I was not to use coupon for any tobacco... Read more

Comments: 0
Rating:

Order hasn’t been delivered

Complaint from Odeta Kulvietiene on 10 March 2023 about Gopuff.

Ordered a few items at midnight and the order hasn’t been delivered .Money has been taken from account and support team hasn’t resolved an issue Read more

Comments: 0
Rating:

Why use our complaint platform?

✅ 10 years experience in successful complaint resolution

✅ We will make sure that your complaint receives the attention it deserves📢

✅ Get help from our community, and help other people to make better choices

✅ 100% verified complaints from real people

How does Complain.biz work?