Moldie food
Complaint from Leanne2304 on 02 October 2025 about Lidl.
So i just pass lidl and went in to buy dinner just got gone back to nottingham with it and opened the enchilada the kids to find green fur on the tortillas Read more
Lidl Complaints Service & Advice
Most Common Lidl Complaints and Tips
While Lidl provides budget-friendly groceries, complaint data from our community has highlighted several significant issues customers face. The most common complaints include rude and unhelpful staff, incorrect pricing, overcharging, poor product quality such as mouldy produce and food contamination, and accusations of theft coupled with aggressive security personnel. Customers have also reported frequent instances of sale items being out of stock and misleading product advertising.
To avoid these issues, we advise customers to carefully check pricing at checkout and keep receipts. Address any product quality concerns immediately with store management and document interactions. Additionally, ensure you clearly understand the store's return policies, and don't hesitate to contact customer service for unresolved matters.
How and why file a complaint about Lidl?
Do you have a dispute or had a bad customer experience with Lidl? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Lidl.
Lidl Customer Sentiment: Neutral
Our sentiment meter has detected that Lidl complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Lidl, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
Lidl complaints chart
We have received 7 complaints about Lidl over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Lidl complaint statistics
Curious about Lidl's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
261
Total complaints
260
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
261 ratings
How to contact the customer service of Lidl?
Below, you will find the contact information for the complaint department of Lidl. To amplify the impact of your complaint, please use our complaint form.
Contact form:
If you want to reach out to Lidl through their own website, you can use their contact form.
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Bad reviews about Lidl: (261)
Helpful experiences shared by verified Lidl customers. Search, discuss and connect with other people in our community.
Rotten eggs!
Complaint from Cgmc on 03 September 2025 about Lidl.
I boiled 4 eggs and they were all ROTTEN! One egg was black inside. Please can you refund me so I can buy more eggs. As a result there was a horrid smell lingering in my house! Read more
Store and staff rude
Complaint from Igheh on 22 July 2025 about Lidl.
Hi all many days I do my shopping in Lidl Stratford and the staff is rude , missing from shop , are all time in break , and the self check out are close , customers spend minutes good till... Read more
Plastic in fish
Complaint from Jane beck on 20 July 2025 about Lidl.
Was eating salmon wellington and found a piece of plastic in the fish Read more
Adding charity payment requests on my card payments
Complaint from Arthur Moles on 03 June 2025 about Lidl.
I find it particularly offensive always to be asked whether to subscribe to charities when making card payments. I do give to charity but do not want to be asked every time I pay for my groceries. Why have you made this... Read more
Product description for Birchwood Southern fried chicken drumsticks and thighs
Complaint from Cambi on 29 May 2025 about Lidl.
Well packet says thighs and drumsticks , there was 1 thigh and 6 drumsticks, my partner doesn’t eat drumsticks so not happy with description Read more
Appalling customer contact
Complaint from DoraL on 05 March 2025 about Lidl.
I had bought a hydrangea plant at leith walk. I went into Lidl Easter road to buy spices I had forgotten. There were no spices. I left and was followed by a member of your security staff who asked to... Read more
Product quality
Complaint from Fighter on 22 January 2025 about Lidl.
I bought a Spanish Spianch potato onion Tortilla. There was 0 trace of Spianch and Onion. Not a slightest trace. Read more
Ive shopped in Lidl a few times now and ever time I do the checkout is a disgrace, the staff open one then there’s a queue Standing for ten minutes , then they open another one to ease the queues... Read more
Tain customer service ,by Tain mamager
Complaint from Thomas.czerwik@gmail.com on 14 January 2025 about Lidl.
I was washing my hands in toilet and a very valuable ring and sentim3ntal rin slid of and as there was noe trap in the sink hole it ent Dow the plug hole ,I went to the nearest and... Read more
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