Expired food
Complaint from eklerskyte on 22 September 2024 about Lidl.
Bought pickled cucumbers on Saturday on European week and next day they went off , went grey which is off !! Read more
Lidl Complaints Service & Advice
Most Common Lidl Complaints and Tips
While Lidl provides budget-friendly groceries, complaint data from our community has highlighted several significant issues customers face. The most common complaints include rude and unhelpful staff, incorrect pricing, overcharging, poor product quality such as mouldy produce and food contamination, and accusations of theft coupled with aggressive security personnel. Customers have also reported frequent instances of sale items being out of stock and misleading product advertising.
To avoid these issues, we advise customers to carefully check pricing at checkout and keep receipts. Address any product quality concerns immediately with store management and document interactions. Additionally, ensure you clearly understand the store's return policies, and don't hesitate to contact customer service for unresolved matters.
How and why file a complaint about Lidl?
Do you have a dispute or had a bad customer experience with Lidl? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Lidl.
Lidl Customer Sentiment: Neutral
Our sentiment meter has detected that Lidl complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Lidl, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 14, 2026
Lidl complaints chart
We have received 6 complaints about Lidl over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Lidl complaint statistics
Curious about Lidl's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
261
Total complaints
260
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
261 ratings
How to contact the customer service of Lidl?
Below, you will find the contact information for the complaint department of Lidl. To amplify the impact of your complaint, please use our complaint form.
Contact form:
If you want to reach out to Lidl through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Lidl: (261)
Helpful experiences shared by verified Lidl customers. Search, discuss and connect with other people in our community.
Under Reimbursement of Car Parking Fee
Complaint from AlisonP on 11 September 2024 about Lidl.
Hello, On 11 November 2024 I parked in the small multi-storey car park and saw the Lidl sign by the ticket pay machine saying: 2 hours free parking when you spend £10 at Lidl Boscombe I relied on this offer and... Read more
Empty packages
Complaint from Jodie22 on 08 September 2024 about Lidl.
Brought my daughter Lidls Alesto strawberry wind ups however when going to open a pack I realised that there was no winds up inside. Package is completely sealed. You get 2 in a pack so without 2 ! Gutted as a... Read more
The big sale OR the big con at their Ransoms Way Ipswich branch
Complaint from ETJ on 05 September 2024 about Lidl.
Went to the store at Ransoms Way at 1100 hours to buy one of the items in the store, a Breville electric kettle as our had broken that morning. None left on shelf. Asked a store assistant if any left... Read more
I bought my shopping on the Wednesday 4 th September this evening and bought milk as well and my other items which cost around £20.00 and when I got home within 15 mins the milk was spilled all round my... Read more
Labeling of hot pepper rating on Deluxe Italian Ndusja wood fried sourdough pizza
Complaint from JjjQ on 16 August 2024 about Lidl.
We purchased a Deluxe Italian Nduja sausage Pizza . The pizza is delicious, but because it contains Red Drop Peppers, I feel the sign for the hotness of the peppers is too small. There should be a bigger sign saying... Read more
Mouldy muffins
Complaint from Patricia EGGLETON on 12 August 2024 about Lidl.
I bought a pack of 4 chocolate muffins yesterday at the store in Poole and tonight when I went to eat one I see at least 2 are mouldy but have a best before date of 16/8/24 Read more
Unsafe lupilu nappies
Complaint from Lbryant2023 on 24 July 2024 about Lidl.
I purchased the lidls own brand nappies (lupilu), they have consistently exploded while my daughter was wearing them. I’ve been using them for 6 weeks as I am low on income and they are affordable. My daughters private area has become... Read more
Out of date ginger
Complaint from Frank1959 on 09 June 2024 about Lidl.
Out of date ginger Read more
Racism experienced
Complaint from KitaChngBng on 04 June 2024 about Lidl.
Hello Lidl, Well, i experienced a racism today by bad customer at lidl, bridge street,pinner. At about 6pm she (fair skinned, black hair, black goggles) was causing a scene at checkout. She told she sees Chinese everywhere. Then She might have noticed me... Read more
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