off avocados
Complaint from Cknorr on 06 January 2025 about Lidl.
All the avocados in the pack were inedible unfortunately. Read more
Lidl Complaints Service & Advice
Most Common Lidl Complaints and Tips
While Lidl provides budget-friendly groceries, complaint data from our community has highlighted several significant issues customers face. The most common complaints include rude and unhelpful staff, incorrect pricing, overcharging, poor product quality such as mouldy produce and food contamination, and accusations of theft coupled with aggressive security personnel. Customers have also reported frequent instances of sale items being out of stock and misleading product advertising.
To avoid these issues, we advise customers to carefully check pricing at checkout and keep receipts. Address any product quality concerns immediately with store management and document interactions. Additionally, ensure you clearly understand the store's return policies, and don't hesitate to contact customer service for unresolved matters.
How and why file a complaint about Lidl?
Do you have a dispute or had a bad customer experience with Lidl? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Lidl.
Lidl Customer Sentiment: Neutral
Our sentiment meter has detected that Lidl complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Lidl, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 14, 2026
Lidl complaints chart
We have received 6 complaints about Lidl over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Lidl complaint statistics
Curious about Lidl's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
261
Total complaints
260
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
261 ratings
How to contact the customer service of Lidl?
Below, you will find the contact information for the complaint department of Lidl. To amplify the impact of your complaint, please use our complaint form.
Contact form:
If you want to reach out to Lidl through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Bad reviews about Lidl: (261)
Helpful experiences shared by verified Lidl customers. Search, discuss and connect with other people in our community.
Why do you not do gluten free in your stores I am celiac and have just been into your new store in Connah quay spoke to the manager
Complaint from Idris on 17 December 2024 about Lidl.
As I have said above because I am celiac I can’t do my shopping in your store if I go to M and S Asda Tesco and Morrisons they all cater for me and I must not be the only... Read more
The wraps of are in date just bought them thid morning unable to use they are all stuck together Read more
Mince pies out of date
Complaint from Turns no. UK146274272641321242 on 16 November 2024 about Lidl.
I bought a packet of mince pies today, when I got home my wife and I tried one. Not the best, so I checked the date. 05/11/24 , 11 days out of date. This is not what I expected from... Read more
Accused of shoplifting
Complaint from Cogga on 04 November 2024 about Lidl.
I was browsing the spirit and wine shelf didn’t have what I wanted so left the store in the doorway was approached by member of staff who said to me have you been shoplifting in there I opened my coat... Read more
Aggressive security
Complaint from A local on 03 November 2024 about Lidl.
As I arrived to shop today around 11am as I approached the door as a shop lifter was running out and a shop worker in at shirt flew thorough the air in a rugby tackle manner and knocked him down... Read more
Area Manager for Melksham
Complaint from warrenspring@icloud.com on 31 October 2024 about Lidl.
I am a regular Lidl user in Melksham and have always found the staff helpful and friendly with a popular manager. However on Tuesday 29 October I encountered, what I later found out to be Mark ? the area manager.... Read more
Plastic in sugar bag
Complaint from Jackie72 on 09 October 2024 about Lidl.
Opened bag of sugar to find the plastic inside someone could have choked on it Read more
Rotten avocados
Complaint from DJWood. on 04 October 2024 about Lidl.
Purchased pack of four avocados, (0080738) on 19.9.2024 from Epsom store at £1.29. On 24.9.2024 all four were found to be rotten. On 1.10.24 purchased 2 Avocados,(0080620), @ £1.49. I have opened them this evening, 4.10.24 only to find these were also... Read more
Bad pickled onions
Complaint from alan woodhall on 01 October 2024 about Lidl.
I bought 4 jars of pickled onions the other week , the first jar was reasonable but not like they are normally, the next 3 jars all had a funny smell from the vinegar and the onions are all soft... Read more
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