Lidl complaint: Return policy

Dear sir,

I am a customer of your group in Cyprus, often visiting the Mouttagiaka, Limassol store twice a day ( on the way to work and also on the way home ). I would estimate spending close to €2,000 each month on groceries for my family.

I recently ( 0512 ) bought 2 wall mounted heaters costing €39.95 each. When wanting to install them, I decided that they did not match my decor and so decided to return them.

Unfortunately I have misplaced the cashiers slip. The store advises that without the receipt from the cashier a return is not possible.

I checked and am able to see the receipt electronically on my Lidl plus account ( see attached screenshot ). The store tells me this is not acceptable.

Why? What is the point of having these receipts electronically if they are not recognised by your stores? The receipt verifies that it is a legal document,

To be frank, I consider this policy flawed and designed purely to disadvantage your loyal customers. The cashier slips you provide fade very easily, or are misplaced. Why, when your own electronic receipt clearly substantiates the purchase will your store not accept them?

I am disappointed and hope that this policy is somehow an incorrect interpretation of your company policy by Cyprus staff that have little concept of customer service.