Lidl Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about Lidl over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Lidl's offerings.

Sentiment data last updated on March 29, 2024

Lidl complaint process

Do you have a dispute or had a bad customer experience with Lidl? Submit your Lidl complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Lidl.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Lidl complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Lidl?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Lidl complaints chart

We have received 23 complaints about Lidl over the last 12 months. The graph below shows a monthly breakdown.

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Lidl complaint statistics

Curious about Lidl's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

229
Total complaints
228
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
/10 229 ratings

How to contact the customer service of Lidl?

Below, you will find the contact information for the complaint department of Lidl. To amplify the impact of your complaint, please use our complaint form.

Contact form:

If you want to reach out to Lidl through their own website, you can use their contact form.

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Lidl reviews: (229)

Authentic experiences shared by our community for your benefit.

Manager bad manners

Complaint from VitorNelson on 23 October 2023 about Lidl.

After I made my shop at Lidl on the 23th of October 2023 and paid. Leaving the shop the alarm biped and the manager stopped me and ask to see my bags and I reply that is ok. I asked the... Read more

Comments: 0
Rating:

accusation

Complaint from abib on 22 October 2023 about Lidl.

The lady at till number one accused me of stealing a shopping bag when I had my receipt from last time I was shopping I show her the receipt behind everyone and she still saying I steal the bag, her... Read more

Comments: 0
Rating:

accudarions

Complaint from grace.55x on 09 October 2023 about Lidl.

I apparently “did not pay” for a 60p item , and a short asian woman started screaming out the shop at me and started accusing me of stealing 60pence ??? Respect me . Said woman then asked for my receipt... Read more

Comments: 0
Rating:

Poor labelling

Complaint from Rach9520 on 07 October 2023 about Lidl.

7/10/23 purchased profiteroles from my local store with my 7 year old daughter as a treat, as a family this was a massive deal as we don’t normally purchase such treats. My daughter was super excited. The box label says “cream... Read more

Comments: 0
Rating:

Mouldy peopers

Complaint from Yasminmobley on 03 October 2023 about Lidl.

I bought a 3 pack of peppers yesterday and opened them when I got home to find 2 of them mouldy. I have attached the receipt and photos of the peppers. Read more

Comments: 0
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Very rude employee

Complaint from The customer on 02 October 2023 about Lidl.

At the Washington Tyne and Wear Peel shopping centre. There is a very very rude employee called Dean. He was throwing the bread trays around on the shelves. I asked him politely where the red hen chicken wings had... Read more

Comments: 0
Rating:

Overcharged

Complaint from Ness54 on 13 September 2023 about Lidl.

This is my second complaint regarding this issue, I first complained on 08/09/23 and was told I would get a reply in a few days and I’ve heard nothing. Twice this has happened. When items have a red label on... Read more

Comments: 0
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Food brought

Complaint from Cheeseball on 12 September 2023 about Lidl.

I brought the xxl rump steak pack as a treat for my sons, but it was inedible I had to throw it away. This cost me quiet a bit of money, and in times of hardship I could of spent my... Read more

Comments: 0
Rating:

Rude cashier. Name Salaam

Complaint from Mambo on 11 September 2023 about Lidl.

Very rude, asking why can't I use self check out instead of wasting time waiting for him. Angry and dropping items on floor without apologies Read more

Comments: 0
Rating:

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