i heard the cashier asking if i had a mobile app as i could get great saving on items. well i lost out as i do not have a mobile phone. why is it you like to over the people... Read more
Lidl complaints
Lidl Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Lidl over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 28, 2024
Lidl complaint process
Do you have a dispute or had a bad customer experience with Lidl? Submit your Lidl complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Lidl.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Lidl complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Lidl?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Lidl complaints chart
We have received 19 complaints about Lidl over the last 12 months. The graph below shows a monthly breakdown.
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Lidl complaint statistics
Curious about Lidl's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
229
Total complaints
228
Open Complaints
0
Complaints pending
1
Complaints resolved
1.4
229 ratings
How to contact the customer service of Lidl?
Below, you will find the contact information for the complaint department of Lidl. To amplify the impact of your complaint, please use our complaint form.
Contact form:
If you want to reach out to Lidl through their own website, you can use their contact form.
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Lidl reviews: (229)
Authentic experiences shared by our community for your benefit.
Dual pricing display
Complaint from joeconnell on 02 October 2020 about Lidl.
Went over to purchase a rib of Beef which was advertised on special on the shelf with a lower price displayed for sizes. 1- 1.6kg. Went to the checkout to claim my discount. Was told it was not possible... Read more
Withdrawal of item
Complaint from Deegee on 02 October 2020 about Lidl.
For over 5 years Lidl Cyprus have continuously sold the full range of Valley Spire cheeses. About a month ago the Vintage cheddar disappeared from the shelves, but all the rest of the range continues to be sold. I cannot get... Read more
return the products
Complaint from yexia on 30 September 2020 about Lidl.
I bought 18 lillebror ostehaps last thursdag（24-9-2020）because it was on sale（14krpiece）.So the price is 1418252kr. But it charge me 431.4kr. Beacause It put very small words（max 6）in the corners, which its difficult to find it, which I had not noticed that.... Read more
Rudeness and lack of respect from Cashier and manager (judgemental attitude)
Complaint from Tibby on 28 September 2020 about Lidl.
On Thursday 24th September my daughter and I went into Lidl, New Milton. We shopped and approached the conveyor where we both proceeded to load my shopping onto the conveyor. My daughter then went to the far end of the... Read more
Ribeye Steak
Complaint from Debdog120 on 27 September 2020 about Lidl.
I bought 4 vacuum sealed ribeyes. We love ribeye and buy it at least 1-2 times a month from other stores but the price jumped from $9.99 a pound to $15.99 a pound due to Covid. So when I saw... Read more
Staff and customers not wearing masks
Complaint from GTanner on 23 September 2020 about Lidl.
My husband and I have just returned from our local Lidl in Fishponds, where we noticed that several customers, including young women and teenagers, especially around the checkouts, were not wearing masks, or were wearing them under their chins. I... Read more
DISCRIMINATION AGAINST ELDERLY AND THOSE UNABLE TO DOWNLOAD APPS
Complaint from andajacqueline@hotmail.com andajacqueline@hotmail.com on 22 September 2020 about Lidl.
iN MY 80'S I SPEND 100'£S WITH LIDL PER ANNUM I DO NOT POSSESS A GADGET THAT ENABLES ME TO ACCESS YOUR NEW REWARDS APP.AND ALTHO I PRODUCED THE RECENT NEWSPAPER PAGES FOR REWARDS ADDS..GIVING DISCOUNT PLUS COUPONS PLUS SCRATCHCARDS... Read more
Poor quality of meat
Complaint from Jprswalker on 18 September 2020 about Lidl.
I bought two well presented lamb steaks, when opened though, a huge amount of fat was hidden in the middle of one of the steaks. As in folded over, whoever the “butcher” was 100% knew this was a very poor cut... Read more
Rude Cashier
Complaint from Shelly4sure on 18 September 2020 about Lidl.
On Tuesday, September 15, 2020, I shopped at this store from 8 pm - 9 pm. I witnessed the cashier throwing a customer's money down on the counter because she did not want to count one dollar bills. She was... Read more
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