Lidl complaint: Staff supervisor bad behaviours acting lazyness

02SEPT2021

Dear SirMadame,

This is an incident that took place yesterday 01SEPT2021 at around 1.30 pm. I went in for some shopping in which I pick up a 500 ML of Greek Extra Virgin Olive Oil. The price at the selves was showing £2.89, while paying at the self service checkout the price was showing £2.99 on the screen, I notify the staff about this who was standing opposit.

He explained to me that I must check the price carefully at the selves, I told him I did. He asked me to go back check again, I went back again checked return. I told him there is no £2.99 showing but £2.89 other price. Then he start explaining to me again about the price displays that some are up, down, front so on, I kept quiet listen.

He then call someone on his earphone about the price was checked by the person was agreed, the price was £2.89 not £2.99. He asked me to pay £2.99 afterwards someone at the staff checkout will refund me 10 pence, I agreed followed him to the staff checkout. He spoke to the lady staff that are you being notify to refund 10 pence, she replied no. The lady supervisor was called at this stage to tell her that to refund 10 pence.

I told the staff that I already have spent so much time overthere so be quick I need to go. For some reason, I have no idea why the lady staff at the checkout keep on streeing at my face despite I was standing way behind. I start feeling embarass as if I have done something very wrong. She finished serving a customer but didn’t refund the 10 pence to me. She then start scanning the next customer items.

I approached her asked her how long do I have to wait, she replied can’t you see I am serving. She was not polite at all, she could have said please wait, but she didn’t. I start feeling bad turn round saying to myself so stupid. she heard me went beserk, talking in loud voice, making a big deal out of it, where other customers start paying attention. She kept on turning back kept insulting me.

I told her to shut up don’t talk to me, she went mad called the lady supervisor she start blaming me too, I also told her to shut up because she have no manners to deal with customers in distress. She told me I am not a regular here, I am not welcome so she asked me to leave the store I am ban don’t come back again without refunding me my 10 p.

By the way while all this was happenning another customer a black man in his fifthtees interveen saying to me leave the lady alone. I told him do not interveen, he also went mad start pointing fingers at my face. I told him I am calling the police, he replied what police, I told him do you see camera obove, he said I don’t care he said to me, I will kill you several times he replied, he said to me come on outside, other customers was listhenning was in shock. I told the customers you have witness what he has just said.

I am a regular Lidle customer for more than 10 years, I visit different Lidle in different areas. I always prefer Lidle for my shopping than other stores. Please verify all the footage on camera, It was a very horiffic situation. The security guard was nowhere to be seen until the end, he could have stop thing escalating. It was so horrible to be in a situation like that.

Thank you very much kindly for your time co-operation Mr K Boodhram.