Lidl complaint: Unruly Security Guard

I was confronted by an unruly and confrontational security guard for using my own bag to shop, instead of Lidl’s back-breaking basket. The guard should have politely told me I could not use my own bag. Is it Lidl’s policy to use their back-breaking shopping basket?

Lidl should consider introducing traditional shopping basket for some of their customers who find Lidl’s own basket to be worse than carrying an elephant. The incident(confrontation) happened between 0945 and 1000Hrs at your Belvedere store. The security guard has poor interpersonal relationship. I suggest he be trained in how to serve the public. I am deeply saddened and regret going there. The manager was very understanding, but is this the way to resolve or enforce your policy? Threatening a customer with expulsion from your shop over a policy is no way to address issues.