Morrisons complaint?

Do you have a dispute or a bad customer experience with Morrisons? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 75 Morrisons complaints we received.

The number we hold for Morrisons customer service is 0345 611 6111. For an online shop the faster route is usually the help section on morrisons.com or in the Morrisons app, because your order number is already attached to the conversation there. In a store, ask at the customer service desk for the duty manager rather than arguing at the till.

Have the order number or the receipt, the date and the store in front of you before you start: without them nobody can see which shop or which delivery you mean, and the complaint stalls on the first reply. Charged more at the till than the label said? Put it in your complaint here: we help you write an effective complaint fast, drawing on complaint letters that actually worked.

In store, take the item and the receipt to the customer service desk: food that is out of date, spoiled or not what the label says is normally refunded or replaced there and then, and an overcharge caused by a promotion that did not scan is settled the same way. Photograph the shelf price before you leave if the ticket and the till disagree, because the ticket will be gone by the time anyone checks.

For an online order, report it through the help section on morrisons.com or in the app and refunds go back to the card that paid. Keep the order number and note the date you reported it: a card refund does not appear instantly, and knowing when the clock started is what stops one quietly disappearing.

Check the delivery note and the app first: substitutions and unavailable items are listed there, and anything marked as not supplied should never have been charged. Report what is genuinely missing through the help section with the order number, the delivery date and a list of exactly what did not arrive.

Then compare the amount that finally left your account with the order confirmation. Supermarket deliveries are usually authorised at an estimated amount and adjusted after picking, so the final figure is the one that matters and the one where overcharges hide. If Morrisons refuses to put the money back, a complaint through our complaint process gets it in front of them: we chase it through emails, social media and letters.

When the store and customer service go nowhere, ask in writing for your complaint to be escalated to head office in Bradford, quoting the reference you were already given. Set the facts out in order: date, store or order number, what happened, what you have been told so far, and what you want done. A complaint that reads like a report gets passed on; one that reads like an argument gets closed.

For anything involving hygiene, food safety or out of date stock on the shelf, the outside route is the environmental health team at your local council, and a supermarket knows exactly how seriously that is taken. Put your case on our website as well and we keep coaching you after you file: what to reply, when to push and how to escalate.

Not if it asks for your personal details. Morrisons has said it would never ask for personal details to redeem a voucher. Fake Morrisons voucher offers have gone round by email, text, social media and WhatsApp, asking people to fill in a survey and then share the link with their contacts.

So far consumers reported 75 complaints about Morrisons here, with an average rating of 1.1 out of 5. The most common themes: staff who were unhelpful or rude, online orders arriving with items missing or charged at the wrong price, food that was out of date or spoiled on arrival, deliveries that went wrong, and confrontations with security staff.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Morrisons through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at Morrisons can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.