Morrisons Complaint Sentiment: Negative

Our sentiment meter has identified a 500% increase in complaints about Morrisons over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Morrisons's offerings.

Sentiment data last updated on March 29, 2024

Morrisons complaint process

Do you have a dispute or had a bad customer experience with Morrisons? Submit your Morrisons complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Morrisons.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Morrisons complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Morrisons?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Morrisons complaints chart

We have received 5 complaints about Morrisons over the last 12 months. The graph below shows a monthly breakdown.

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Morrisons complaint statistics

Curious about Morrisons's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

71
Total complaints
71
Open Complaints
0
Complaints pending
0
Complaints resolved
1.1
/10 71 ratings

How to contact the customer service of Morrisons?

Below, you will find the contact information for the complaint department of Morrisons. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
+44-20-8953 6828
Contact form:

You can contact the customer service of Morrisons by calling +44-20-8953 6828. If you want to reach out to Morrisons through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Morrisons reviews: (71)

Authentic experiences shared by our community for your benefit.

cafe

Complaint from ashveb on 16 September 2021 about Morrisons.

i brought a tuna and sweetcorn panini which i was lookiing forward to when it arrived at my table it had cheese in aswell which i am allergic to and nothing was written on the menu. I took it ack... Read more

Comments: 0
Rating:

Regarding refunds

Complaint from Mr T Naik on 11 September 2021 about Morrisons.

i have bought Nutmeg nappies (for 3 year old) and cow and gates porridge (for 1 year old). This was roughly 15-20 days back but unfortunately i don't have the purchase receipt with me. I visited the Strood Rochester store... Read more

Comments: 0
Rating:

missing item

Complaint from Jane 24 on 09 September 2021 about Morrisons.

My online order was delivered yesterday and I have tried numerous times yesterday to get satisfaction, to no avail. Yesterday was the 4th time my order of 100 cigarettes were missing. Due to this happening I got the driver to... Read more

Comments: 0
Rating:

Poor performance throughout the store

Complaint from hinckley store on 02 September 2021 about Morrisons.

I have just been to Morrisons in Hinckley. The store here is appalling. For a busy Thursday night, there were only 4 checkouts open. 1 self service with a conveyor belt was out of action, leaving 1 self service checkout... Read more

Comments: 0
Rating:

Women Sanity products

Complaint from Diamond diamond on 31 August 2021 about Morrisons.

I went into Morrisons fuel station for emergency sanitary products. Firstly, I couldn't find any and had to ask, (for some women this is very embarrassing, luckily the cashier was female). as they were hidden by all the Men's... Read more

Comments: 0
Rating:

Overcharge

Complaint from Leeshue on 28 August 2021 about Morrisons.

I visited Morrisons today. The supermarket was full of people. No social distancing, I had to queue a long time to pay on the self service. For some strange reason the self serve check out called for... Read more

Comments: 0
Rating:

lack of frozen gluten free products

Complaint from pat myers on 02 August 2021 about Morrisons.

Visited Bacup store this morning 2.8.21. Gluten free freezer was out of order so there were no frozen gluten free products, even though there was empty freezer space in the general section. It would have been quite easy to have... Read more

Comments: 0
Rating:

Pay at pump fuel

Complaint from geoff@janome.co.uk on 29 July 2021 about Morrisons.

Although listed as part of the instructions on the pay at pump fuel dispenser, it transpires that MORE points are not allocated when you pay at pump. My question is why? The cashier stated that those pumps were not part of... Read more

Comments: 0
Rating:

Customer Service

Complaint from Abused on 16 July 2021 about Morrisons.

Went to shop today 160721 and was confronted by the most arrogant, ignorant and confrontational person I have ever had the misfortune to meet. One of my items scanned wrong at the self-service checkout and a message came up saying... Read more

Comments: 0
Rating:

Empty Shelves on a far too regular basis

Complaint from geofjak on 14 July 2021 about Morrisons.

Having been to the store yesterday,dead plants everywhere outside, the shelf for cling wrap and tin foil has been half empty for weeks,the wine shelves empty not a litre bottle of Gordon's gin to be seen, dates on fruit and... Read more

Comments: 0
Rating:

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