While Hy-Vee is known for its wide range of grocery products and services, complaint data from our community has flagged several recurring issues, particularly in its pharmacy department. Common complaints include rude pharmacy staff, delays in prescription fulfillment, and difficulties in contacting the pharmacy by phone. Customers also mention that their calls often go unanswered, leading to frustrations in managing their medications.
To avoid these issues, we strongly advise customers to visit the pharmacy in person where possible to address concerns directly. Keep track of your prescription refill dates and follow up proactively. If phone contact fails, consider using any available online or mobile app services for timely updates and interactions.
Do you have a dispute or had a bad customer experience with Hy-Vee? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Hy-Vee.
Our sentiment meter has detected that Hy-Vee complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Hy-Vee, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Hy-Vee over the last 12 months. The graph below shows a monthly breakdown.
Curious about Hy-Vee's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Hy-Vee. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Hy-Vee by calling 1-800-772-4098. For Hy-Vee support through email, send your inquiry to ProductInquiry@hy-vee.com. If you want to reach out to Hy-Vee through their own website, you can use their contact form.
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Helpful experiences shared by verified Hy-Vee customers. Search, discuss and connect with other people in our community.
Complaint from Not_happy on 10 January 2023 about Hy-Vee.
I called at noon for my son’s Rx. It just needed be checked and would be ready. I went at 5:30pm and it still needed to be check. Amber the pharmacist gave a rude answer that she wouldn’t get to... Read more
Complaint from Nmb on 06 December 2022 about Hy-Vee.
On 5 December, my Urologist prescribed an antibiotic for me. This was done at 2:45. I called at 3:15 pm to check the status of the prescription and the person answering the phone relayed they had the prescription... Read more
Complaint from Tiphaneiii on 10 October 2022 about Hy-Vee.
They never answer their phones. It's been like this for quite some time now. I'll call multiple times over the course of a day and they never answer. The problem is they won't fill a prescription until you call and... Read more
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