While Getir promises fast and convenient grocery deliveries, complaint data from our community highlights recurring issues with their service. Common complaints include orders not being delivered, items missing from deliveries, and long delays in receiving refunds. Customers also report concerns about rude or disrespectful delivery drivers and items being left in unsafe locations.
To avoid these issues, we strongly advise customers to double-check their order details and delivery instructions before finalizing their purchase. Keep a close eye on the delivery tracking, and if any problems arise, contact customer service immediately. Document everything, including taking photos of any issues, and persistently follow up on refund requests to ensure they are processed promptly.
Do you have a dispute or had a bad customer experience with Getir? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Getir.
Our sentiment meter has detected that Getir complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Getir, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 27, 2025
We have received 0 complaints about Getir over the last 12 months. The graph below shows a monthly breakdown.
Curious about Getir's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Getir. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Getir by calling 02070486666. For Getir support through email, send your inquiry to support@getir.com. If you want to reach out to Getir through their own website, you can use their contact form.
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Helpful experiences shared by verified Getir customers. Search, discuss and connect with other people in our community.
Complaint from Beebops on 18 December 2023 about Getir.
Three times now I have placed an order with Getir. All 3 times they have taken payment then I have received a messages saying are no longer able to fulfill the order and a refund will be given within 3-5... Read more
Complaint from Col on 23 August 2023 about Getir.
Your rider rings bells to different fits. Tell him to read (if he can) the address and deliver accordingly and not to ring bot bells which are perfectly clear. It is pathetic and annoying. Read more
Complaint from ShakilaN on 25 March 2023 about Getir.
I ordered a delivery from them and I had received my order and one item was less which I contacted their customer service and also their live chat, and they are not giving me a refund for the missing item... Read more
Complaint from griffen on 15 January 2023 about Getir.
hi i work at getir and i have a manager at getir . i recently started working there . i’m not a healthy person . i get sick easily so i was sick last time but he forced me to... Read more
Complaint from Cath4555 on 04 October 2022 about Getir.
On receiving my order it was short over 8 things not delivered on contacting and asking them to properly look in it they told me no I didn't receive them so the driver must have pinched them Read more
Complaint from DavidHLee on 15 August 2022 about Getir.
I ordered two of 19 liter water bottles with one hour delivery. Delivery came with only one bottle in 2 hours. Then deliverer came again another 2 hours later with 2 bottles, but one is opened, other one is dirty. So I refused,... Read more
Complaint from pjconklin0@gmail.com on 09 July 2022 about Getir.
I live on the North Side of Chicago. The Getir moped drivers are reckless. I was almost hit three times in the last several weeks by these maniacs, most recently a few hours ago. I was crossing a street in... Read more
Complaint from salah11 on 07 June 2022 about Getir.
i was working at great court student accommodation when one of the drivers dropped off food for a student that lives here i told him that under company rule he is not allowed to leave the food here and go... Read more
Complaint from Asmaa ghonim on 17 May 2022 about Getir.
i bought a cheese from them in the last couple of days and the cheese was fully rotten which is disgusting. i am not happy with this at all because my kids was going to eat it and i saved... Read more
Complaint from EmilyB2022 on 19 April 2022 about Getir.
We ordered some shopping on 9422. The smoked salmon that i had ordered was not in the bag. I immediately contacted GETIR to let them know. They offered a replacement but couldn’t give me a time when this would be... Read more
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