Getir complaint: Delivery fail, no refund for 2 months

Complaint from DavidHLee reported on 15 August 2022 about Getir

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My complaint:

I ordered two of 19 liter water bottles with one hour delivery.
Delivery came with only one bottle in 2 hours.
Then deliverer came again another 2 hours later with 2 bottles, but one is opened, other one is dirty.
So I refused, then request refund.
GETIR system indicated as delivered.
So I kept fight against GETIR for only 54TL refund.

Suggested solution:

Kept calling to me and check the facts many times.
And told refund but nothing happen yet.

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