Stop and Shop complaint?

Do you have a dispute or a bad customer experience with Stop and Shop? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Just looking for information? Search through all 305 Stop and Shop complaints we received.

We hold no phone number or email for Stop and Shop in our data and will not print one we cannot verify, so use the routes you can check yourself: the customer service desk at the front of the store, the help and contact section on the supermarket's own site, and the order support option in the app for delivery and pickup orders. Keep your receipt or order number, since the store number printed on it decides who ends up handling your complaint.

Stop and Shop belongs to Ahold Delhaize USA, which also runs Giant, Hannaford and Food Lion, so a complaint that stalls at store level can be pushed up to the parent company. Advertised price ringing up higher at the register? Name the store number in your complaint here, where other shoppers who were charged above the shelf price at that same store can back your case up with their own receipts.

Digital coupons only come off the total when three things line up: the offer was clipped to your loyalty card account before you checked out, the card was scanned at the register, and the exact size or variety you bought matches the offer. Most failures are one of those three, and the coupon simply does nothing rather than telling you why. Read the receipt at the store instead of in the car, because the discounts should be listed line by line.

If it was clipped and still did not apply, the service desk can normally hand back the difference on the spot. Keep the receipt and a screenshot of the clipped offer with its date, and put both in your complaint if the store refuses, so we have the proof in hand when we take it to them.

For produce, meat or dairy that has spoiled early, milk that is sour or an item sold past its date, the service desk refunds or replaces it, and you do not need the item to be in perfect condition: bring the receipt and the packaging. For a mis-scan, where the shelf price and the register price do not match, ask for the difference back before you leave the store, because it is much harder to argue afterwards.

For delivery and pickup orders, report missing items, substitutions you never agreed to and damaged goods through the order help option in the app or on the site, the same day where possible. Those credits are issued against the order rather than at the store, so photograph what arrived before anything goes in the bin.

Store level first: the store manager, then the customer service desk, then the corporate contact route on the supermarket's own site, where complaints are logged with a reference number and passed down to the district. Because Stop and Shop operates its stores directly rather than franchising them, everything above the store is one organization, so a complaint about a manager does not get handed off to a separate owner: it goes up the same line, and asking for the district manager by title is a reasonable request.

Name the store, the date, the time and the person involved, and say what you want to happen. A complaint filed through our complaint process backs that up: we bring your case to Stop and Shop through emails, social media and paper complaint letters.

Not if it asks you to complete a survey or share personal details to claim it. Stop and Shop has said a $75 coupon spread on Facebook was not issued or authorized by the company and could not be redeemed in its stores. Treat any free grocery offer that needs a survey with suspicion.

So far consumers reported 305 complaints about Stop and Shop here, with an average rating of 1.2 out of 5. The same subjects keep coming up: staff described as rude, dismissive or unhelpful, digital coupons and advertised discounts that never come off at the register, produce, meat and dairy that spoil early or sit on the shelf past their date, empty shelves and missing items on delivery orders, self checkouts that break down with nobody nearby to help, and shoppers who felt they were treated unfairly or singled out.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Stop and Shop through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at Stop and Shop can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.