While H Mart is known for providing a wide selection of Asian groceries, complaint data from our community has flagged several recurring issues with their services. Common complaints include suspicious scales at the checkout, leading to overcharging, as well as difficulties in obtaining refunds for unsatisfactory products. Customers also report encountering unresponsive customer service when these issues arise.
To avoid these issues, we strongly advise customers to double-check the weight of their produce and other items independently if possible. If you encounter any problems, promptly contact customer service, document all interactions and discrepancies, and retain any relevant receipts or proof of purchase to support your claim.
Do you have a dispute or had a bad customer experience with H Mart? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to H Mart.
Our sentiment meter has detected that H Mart complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with H Mart, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 26, 2025
We have received 0 complaints about H Mart over the last 12 months. The graph below shows a monthly breakdown.
Curious about H Mart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of H Mart. To amplify the impact of your complaint, please use our complaint form.
The corporate office of H Mart is located at 2625 Old Denton Rd Apt 200, Carrollton, TX 75007. You can contact the customer service of H Mart by calling 1-800-648-0980. For H Mart support through email, send your inquiry to support_online@hmart.com. If you want to reach out to H Mart through their own website, you can use their contact form.
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Helpful experiences shared by verified H Mart customers. Search, discuss and connect with other people in our community.
Complaint from University of Alberta on 31 March 2024 about H Mart.
Hi there, We shopped at the H-mart near the University of Alberta. But it's really an awful experience. And I will never go to this store again. Here is my complaint and I hope you can fix the issue and maybe... Read more
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