Unable to log into online account
Complaint from simplyveggie on 20 March 2024 about Iceland Groceries.
I have been unable to log into my account to make my weekly online order. Read more
Iceland Groceries Complaints Service & Advice
Most Common Iceland Groceries Complaints and Tips
While Iceland Groceries is a popular choice for many shoppers, complaint data from our community has flagged several recurring issues with their service. Common complaints include deliveries being late or outright cancelled without notification, items arriving damaged or defrosted, and issues with the online account system such as being unable to log in or accounts being suspended. Customers also report problems with products being delivered close to or past their expiration date.
To avoid these issues, we strongly advise customers to double-check delivery schedules, inspect items immediately upon arrival, and report any problems to customer service without delay. Additionally, keep track of all payments and document any damaged or missing goods with photos and videos to support any claims you may need to make.
How and why file a complaint about Iceland Groceries?
Do you have a dispute or had a bad customer experience with Iceland Groceries? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Iceland Groceries.
Iceland Groceries Customer Sentiment: Neutral
Our sentiment meter has detected that Iceland Groceries complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Iceland Groceries, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on November 27, 2025
Iceland Groceries complaints chart
We have received 0 complaints about Iceland Groceries over the last 12 months. The graph below shows a monthly breakdown.
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Media uploaded by our community
Iceland Groceries complaint statistics
Curious about Iceland Groceries's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
16
Total complaints
16
Open Complaints
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Complaints pending
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Complaints resolved
1.2
16 ratings
How to contact the customer service of Iceland Groceries?
Below, you will find the contact information for the complaint department of Iceland Groceries. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
0800-328-0800
Corporate HQ address:
Second Avenue, Deeside Industrial Estate, Deeside, Flintshire, CH5 2NW
Contact form:
The corporate office of Iceland Groceries is located at Second Avenue, Deeside Industrial Estate, Deeside, Flintshire, CH5 2NW. You can contact the customer service of Iceland Groceries by calling 0800-328-0800. If you want to reach out to Iceland Groceries through their own website, you can use their contact form.
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Bad reviews about Iceland Groceries: (16)
Helpful experiences shared by verified Iceland Groceries customers. Search, discuss and connect with other people in our community.
iceland order delivery not deivered then cancelled my order
Complaint from kmcdec1970 on 11 February 2024 about Iceland Groceries.
STILL FUMING MAD OVER THE RUN ROUND WITH Iceland Foods AFTER NUMEROUS CALLS TO CUSTOMER SERVICE AT ICELAND ALL DAY, AND CALLS TO BRANCH ON COUNTY ROAD WALTON NOW IM TOLD THEY CANT RESCHEDULE MY DELIVERY THAT SAID ONLINE IT WAS... Read more
Chicken wings
Complaint from City on 07 August 2023 about Iceland Groceries.
I purchased chicken wings this evening for my tea. On opening the bag there chicken drummers they was vile Read more
Money taken for goods not delivered
Complaint from Blueboy on 07 June 2023 about Iceland Groceries.
I ordered a online delivery paid for it using my bonus card money taken but no notification of receipt of delivery recived been to store contacted customer services were the phone was put down on me Read more
no home delivery slots despite being first in store
Complaint from peterthedisgruntled on 28 December 2022 about Iceland Groceries.
Checked online for opening times and said 8;00, got there at ten to eight to be told it wasn't open until 9:00. Got back at 8;45 and was first customer in store. Asked for a home delivery time to be... Read more
My items not all there on Home Delivery
Complaint from Rich53 on 07 May 2022 about Iceland Groceries.
I received my Iceland Delivery today and my Frozen items were forgotten.Delivery Time 3pm-5pm From Stourbridge Store.I am still waiting for them to bring the rest of the items.This is not the first time that they have made mistakes. Read more
Items ready to go out of date
Complaint from Mel108 on 25 February 2022 about Iceland Groceries.
I had 3 items delivered today which is 252 all with 262 dates on joint pork loin , coleslaw , quiche , I don't expect to order a home delivery and have to eat it by the next day before... Read more
online account suspended
Complaint from tvf@hotmail.co.uk on 28 January 2022 about Iceland Groceries.
I cant not log in to my online account. Iceland customer service gave real reason was given, just they are checking my account Read more
2 X 6 Pint Milk Split plastic Bottle
Complaint from ZeN on 26 October 2021 about Iceland Groceries.
Milk all over my Fridge again, the second time this has happened I can not get out much due to a spinal complaint so Iceland is great for me I order my milk and food and freeze the milk but... Read more
All food delivered completely defrosted, Iceland refusing to do anything about it
Complaint from taxmanakk on 27 July 2021 about Iceland Groceries.
I got a delivery on Friday completely defrosted. Almost burned out my freezer trying to freeze it all at once. Iceland told me the following day they would replace all affected items (every frozen item) but to keep it because... Read more
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