Unable to log into online account
Complaint from simplyveggie on 20 March 2024 about Iceland Groceries.
I have been unable to log into my account to make my weekly online order. Read more
Iceland Groceries complaints
Iceland Groceries Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Iceland Groceries over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Iceland Groceries complaint process
Do you have a dispute or had a bad customer experience with Iceland Groceries? Submit your Iceland Groceries complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Iceland Groceries.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Iceland Groceries complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Iceland Groceries?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Iceland Groceries complaints chart
We have received 4 complaints about Iceland Groceries over the last 12 months. The graph below shows a monthly breakdown.
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Iceland Groceries complaint statistics
Curious about Iceland Groceries's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
16
Total complaints
16
Open Complaints
0
Complaints pending
0
Complaints resolved
1.2
16 ratings
How to contact the customer service of Iceland Groceries?
Below, you will find the contact information for the complaint department of Iceland Groceries. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
0800-328-0800
Corporate HQ address:
Second Avenue, Deeside Industrial Estate, Deeside, Flintshire, CH5 2NW
Contact form:
The corporate office of Iceland Groceries is located at Second Avenue, Deeside Industrial Estate, Deeside, Flintshire, CH5 2NW. You can contact the customer service of Iceland Groceries by calling 0800-328-0800. If you want to reach out to Iceland Groceries through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Iceland Groceries reviews: (16)
Authentic experiences shared by our community for your benefit.
iceland order delivery not deivered then cancelled my order
Complaint from kmcdec1970 on 11 February 2024 about Iceland Groceries.
STILL FUMING MAD OVER THE RUN ROUND WITH Iceland Foods AFTER NUMEROUS CALLS TO CUSTOMER SERVICE AT ICELAND ALL DAY, AND CALLS TO BRANCH ON COUNTY ROAD WALTON NOW IM TOLD THEY CANT RESCHEDULE MY DELIVERY THAT SAID ONLINE IT WAS... Read more
Chicken wings
Complaint from City on 07 August 2023 about Iceland Groceries.
I purchased chicken wings this evening for my tea. On opening the bag there chicken drummers they was vile Read more
Money taken for goods not delivered
Complaint from Blueboy on 07 June 2023 about Iceland Groceries.
I ordered a online delivery paid for it using my bonus card money taken but no notification of receipt of delivery recived been to store contacted customer services were the phone was put down on me Read more
no home delivery slots despite being first in store
Complaint from peterthedisgruntled on 28 December 2022 about Iceland Groceries.
Checked online for opening times and said 8;00, got there at ten to eight to be told it wasn't open until 9:00. Got back at 8;45 and was first customer in store. Asked for a home delivery time to be... Read more
My items not all there on Home Delivery
Complaint from Rich53 on 07 May 2022 about Iceland Groceries.
I received my Iceland Delivery today and my Frozen items were forgotten.Delivery Time 3pm-5pm From Stourbridge Store.I am still waiting for them to bring the rest of the items.This is not the first time that they have made mistakes. Read more
Items ready to go out of date
Complaint from Mel108 on 25 February 2022 about Iceland Groceries.
I had 3 items delivered today which is 252 all with 262 dates on joint pork loin , coleslaw , quiche , I don't expect to order a home delivery and have to eat it by the next day before... Read more
online account suspended
Complaint from tvf@hotmail.co.uk on 28 January 2022 about Iceland Groceries.
I cant not log in to my online account. Iceland customer service gave real reason was given, just they are checking my account Read more
2 X 6 Pint Milk Split plastic Bottle
Complaint from ZeN on 26 October 2021 about Iceland Groceries.
Milk all over my Fridge again, the second time this has happened I can not get out much due to a spinal complaint so Iceland is great for me I order my milk and food and freeze the milk but... Read more
All food delivered completely defrosted, Iceland refusing to do anything about it
Complaint from taxmanakk on 27 July 2021 about Iceland Groceries.
I got a delivery on Friday completely defrosted. Almost burned out my freezer trying to freeze it all at once. Iceland told me the following day they would replace all affected items (every frozen item) but to keep it because... Read more
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