While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about Pick n Pay over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 16, 2024
Do you have a dispute or had a bad customer experience with Pick n Pay? Submit your Pick n Pay complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Pick n Pay.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Pick n Pay complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 29 complaints about Pick n Pay over the last 12 months. The graph below shows a monthly breakdown.
Curious about Pick n Pay's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Pick n Pay. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Pick n Pay by calling 0860-303030. If you want to reach out to Pick n Pay through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from JesseM on 28 February 2024 about Pick n Pay.
I am writing to escalate my complaint regarding the continued non-delivery of my order and the persistent lack of satisfactory customer service. It has now been two days since I placed my order, and I am appalled by the complete disregard... Read more
Complaint from Mehan on 22 February 2024 about Pick n Pay.
I placed an order on the ASAP app on the 15th of February 2024. The one item was out of stock but I was charged for the item. I have called into pick n pay as well as sent numerous... Read more
Complaint from Remarco on 09 February 2024 about Pick n Pay.
The bakery manager should realy ask the staff not to put so much yeast in the dough the bread is getting sour very quickly Read more
Complaint from MonicaR on 06 February 2024 about Pick n Pay.
Good Morning I placed an order 05.02 @10:12, only option to choose delivery as 14:00-16:00 @15:50 I phoned in as the order shows completed but no update on delivery, I phoned in 4x there after which I was advised they cannot get... Read more
Complaint from Dont buy meat from Pick n Pay on 24 January 2024 about Pick n Pay.
I bought a leg of Lamb today at 18h00 for the Lakeside Pick n Pay in Cape Town. When i got home, i took it out to roast and had to gag - such was smells of the rotting meat i... Read more
Complaint from Mellisa April on 19 January 2024 about Pick n Pay.
I purchased a pack of 8 piece chicken on the 18 January,i then got to work and put it in the fridge ,when i knocked off i was getting a funny smell but thought that its nothing serious ,this smell... Read more
Complaint from Melinda Strydom on 08 December 2023 about Pick n Pay.
After how many emails back and forth concerning this matter it is still not resolved. No one answers me back on some emails. I get told refund was done. Then it will take 3 to 5 working days. Its been... Read more
Complaint from Mbali on 02 December 2023 about Pick n Pay.
When placing my order, the first thing the app requires is to set my delivery address (20 palmer road). To my shock and horror i see the driver dropping off my delivery to one of my neighbours and when i call... Read more
Complaint from Kazi on 27 November 2023 about Pick n Pay.
I bought and paid for nappies on the pnp asap on Saturday at 13:45 and I am still waiting for the delivery Monday 20:50. I had to use my airtime and call and they picked up after 20 minutes and... Read more
Complaint from Chantal Crafford on 27 October 2023 about Pick n Pay.
I am typing this email in capital letters for you to understand i am furious. See the reference number below. I placed the order at 11:04, ed the change of address at 11:14. I was assured that because my work address falls under... Read more
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