Pick n Pay complaint: False accusation of stealing and trauma caused

My son was accused of stealing because he told the cashier that he had a heater on the floor and one is in hands. The cashier rang up one, he didn’t see that because he paid with his watch. He was brought a trolley by the security and left the shop.

He was then called back and told he didn’t pay for the second heater and was stealing. He was told to stand in front of the shop so that customers inside and outside could hear the staff and security refuse to allow him to pay or to leave while they reviewed footage for about half an hour and discussed the matter across the floor causing him incredible amounts of embarrassment and fear.

The manager decided to let the matter go without an apology insisting that they did nothing wrong. When i asked to see the footage, I was refused. I asked the regional manager to review the footage and by only calling the store the manager admitted that the footage indicated that my son told the cashier that the heater was on the floor.

I cannot forgive the man who caused so much emotional harm to my son. he did not reprimand the teller or the security or apologise when he should have.

This is unacceptable