Pick n Pay complaint: Urgent Complaint: Continued Non-Delivery of Order and Inadequate Customer Service

Complaint from JesseM reported on 28 February 2024 about Pick n Pay

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My complaint:

I am writing to escalate my complaint regarding the continued non-delivery of my order and the persistent lack of satisfactory customer service.

It has now been two days since I placed my order, and I am appalled by the complete disregard for timely delivery and customer communication. Despite multiple attempts to resolve this issue, the situation remains unresolved, and I have yet to receive any indication of when my order will be delivered.

The responses I have received from your staff have been evasive and unhelpful. I have been continually redirected to various departments without any concrete action being taken to address my concerns.

This level of service is not only unacceptable but also reflects poorly on the reputation of your company. As a loyal customer, I expect better treatment and resolution of issues when they arise.

I demand immediate action to rectify this situation. I require either the immediate delivery of my order or a full refund of the payment I made for the items. Additionally, I insist on a thorough investigation into the causes of this delay and the ineffective communication from your staff.

I urge you to prioritize this matter and provide a satisfactory resolution without further delay. Failure to do so will leave me with no choice but to seek alternative solutions to address this issue.

I expect your urgent attention to this matter and a response outlining the steps you will take to rectify the situation.

Suggested solution:

Refund my money.

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