Safeway Complaint Sentiment: Negative

Our sentiment meter has identified a 200% increase in complaints about Safeway over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Safeway's offerings.

Sentiment data last updated on March 29, 2024

Safeway complaint process

Do you have a dispute or had a bad customer experience with Safeway? Submit your Safeway complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Safeway.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional Safeway complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about Safeway?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

Safeway complaints chart

We have received 26 complaints about Safeway over the last 12 months. The graph below shows a monthly breakdown.

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Safeway complaint statistics

Curious about Safeway's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

35
Total complaints
34
Open Complaints
0
Complaints pending
1
Complaints resolved
1.3
/10 35 ratings

How to contact the customer service of Safeway?

Below, you will find the contact information for the complaint department of Safeway. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
1-877-258-2799
Contact form:

You can contact the customer service of Safeway by calling 1-877-258-2799. If you want to reach out to Safeway through their own website, you can use their contact form.

Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.

Safeway reviews: (35)

Authentic experiences shared by our community for your benefit.

Harrasing and following minors

Complaint from Jjjjj on 14 March 2024 about Safeway.

A manager of Kenai safeway was harrasing and following my 15 yr daughter and her 13 yr old friend. The manager had multiple employees following them. The employee even stood with her hands on her hips blocking an aisle from them... Read more

Comments: 0
Rating:

The manager

Complaint from Jla89 on 13 March 2024 about Safeway.

I came in this afternoon to buy wings at their deli..with every intention of paying...I noticed before I was ready to check out that an employee was watching me and following me very obviously..idk what I did to get her... Read more

Comments: 0
Rating:

Accused of theft

Complaint from Patt31689 on 26 December 2023 about Safeway.

I paid for a few things at the deli , walked out the doors and was physically stopped by a worker he grabbed my shoulder turned me around and took everything out of my hands i had just purchased it... Read more

Comments: 0
Rating:

Racially profiled

Complaint from MDiax on 15 December 2023 about Safeway.

While scanning items and bagging a Hispanic women who was working the self checkout station reached into basket going through all my bags looking for an extra pack of tortillas she says were not scanned, after realizing her mistake starts... Read more

Comments: 0
Rating:

Financial Elder Abuse

Complaint from Take Care of the Kapuna on 15 November 2023 about Safeway.

My 93 yr old father went to pick up his prescription's. The clerk was rude and first said there were none for pick up. I had to show her my phone text that they were in. She... Read more

Comments: 0
Rating:

Digital and layout of store.

Complaint from Ann Morgan on 01 October 2023 about Safeway.

Just got home again and feel very frustrated. There were many things that I would have liked to purchased but they were digital. Tried on the eggs. The phone said it worked but at check it had not. I go to... Read more

Comments: 0
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Accused by worker

Complaint from Sracey on 11 September 2023 about Safeway.

A worker at Safeway off Elkhorn was very rude and treated me like shit and accused me as soon as I walked down the liquor aisle of me to the other coworker that I was gonna take a bottle and... Read more

Comments: 0
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Customer Service

Complaint from Unhappy Safeway Customer on 08 September 2023 about Safeway.

1. Cashier has no cash available for cash back. Need to change policy instead of blaming customer for unreasonable request by cashier, specifically one cashier. 2. Only two cashier isles open during Wednesday senior day. Regular isle had no cash available... Read more

Comments: 0
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