I went into HEB on Monday around 10. I went to checkout .It was fairly busy and people were waiving there hand for assistance. I did not have a basket just had seafood and 2 5lbs bag of Buffalo wings.... Read more
H-E-B Complaint Sentiment: Negative
Our sentiment meter has identified a 100% increase in complaints about H-E-B over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering H-E-B's offerings.
Sentiment data last updated on March 1, 2024
H-E-B complaint process
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H-E-B complaints chart
We have received 3 complaints about H-E-B over the last 12 months. The graph below shows a monthly breakdown.
H-E-B complaint statistics
Curious about H-E-B's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
How to contact the customer service of H-E-B?
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You can contact the customer service of H-E-B by calling 1-800-432-3113. If you want to reach out to H-E-B through their own website, you can use their contact form.
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H-E-B reviews: (9)
Authentic experiences shared by our community for your benefit.
On July 13, 2023 I went grocery shopping as usual at HEB. On my way to the check out registers, I slid and had to grab my basket/cart and did the split to keep from hitting the floor. I had... Read more
Some items which I found at the end of the month I did and then when I bought them at the first of the month. And I was out of fruits and vegetables and I was hungry and couldn’t find... Read more
My unpleasant experience at HEB today December 23, 2022 at approximately 6:00pm consisted of unprofessional dialogue with two cashiers while standing in line to checkout. The checkout isle didn't have a divider and I had two orders. I asked the... Read more
I went to HEB to get gasoline on 92222 and 92722 and shortly thereafter my car was shaking violently and misfiring and ruining terrible staling. I took my car in to find out was wrong to FRED HAAS TOYOTA 249.The... Read more
I spent 2 hours shopping and when I went to check out the terminal would not accept my ebt card. I checked the balance before I went in and I had over $300. So I called the SNAP help line... Read more
Just before checking out, I handed the cashier Victoria in lane 13 my coupon for two Kraft shred Mild Cheese for $5.00 and I accidently tore my coupon. The cashier said she would tape it and when it came time... Read more
Tried to buy headphones, Manager said had to order on the app. Did that while in the store, went back to Seguin, came back later, poor kid shopper said they werent there. I told him I saw them earlier at... Read more
This is the 3rd complaint I’ve filed and the store refuses to address the issue. No dogs should be allowed in a grocery store, especially around food that is ingested. Some dogs carry parasites, are not well mannered, many people... Read more
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