While some customers may still be encountering a bad experience, our sentiment meter has detected a -100% decline in complaints about H-E-B over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 26, 2024
Do you have a dispute or had a bad customer experience with H-E-B? Submit your H-E-B complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 2 complaints about H-E-B over the last 12 months. The graph below shows a monthly breakdown.
Curious about H-E-B's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of H-E-B. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of H-E-B by calling 1-800-432-3113. If you want to reach out to H-E-B through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Feeling_disrepected on 17 February 2024 about H-E-B.
I went into HEB on Monday around 10. I went to checkout .It was fairly busy and people were waiving there hand for assistance. I did not have a basket just had seafood and 2 5lbs bag of Buffalo wings.... Read more
Complaint from C-Jones on 13 August 2023 about H-E-B.
On July 13, 2023 I went grocery shopping as usual at HEB. On my way to the check out registers, I slid and had to grab my basket/cart and did the split to keep from hitting the floor. I had... Read more
Complaint from Mr. James on 30 March 2023 about H-E-B.
Some items which I found at the end of the month I did and then when I bought them at the first of the month. And I was out of fruits and vegetables and I was hungry and couldn’t find... Read more
Complaint from txDoc23 on 24 December 2022 about H-E-B.
My unpleasant experience at HEB today December 23, 2022 at approximately 6:00pm consisted of unprofessional dialogue with two cashiers while standing in line to checkout. The checkout isle didn't have a divider and I had two orders. I asked the... Read more
Complaint from gxt3056 on 17 November 2022 about H-E-B.
I went to HEB to get gasoline on 92222 and 92722 and shortly thereafter my car was shaking violently and misfiring and ruining terrible staling. I took my car in to find out was wrong to FRED HAAS TOYOTA 249.The... Read more
Complaint from Cheryl Bowers on 11 October 2022 about H-E-B.
I spent 2 hours shopping and when I went to check out the terminal would not accept my ebt card. I checked the balance before I went in and I had over $300. So I called the SNAP help line... Read more
Complaint from Justpeachy32 on 18 August 2022 about H-E-B.
Just before checking out, I handed the cashier Victoria in lane 13 my coupon for two Kraft shred Mild Cheese for $5.00 and I accidently tore my coupon. The cashier said she would tape it and when it came time... Read more
Complaint from Gregorylgarcia on 19 March 2022 about H-E-B.
Tried to buy headphones, Manager said had to order on the app. Did that while in the store, went back to Seguin, came back later, poor kid shopper said they werent there. I told him I saw them earlier at... Read more
Complaint from Dewdrop on 31 December 2021 about H-E-B.
This is the 3rd complaint I’ve filed and the store refuses to address the issue. No dogs should be allowed in a grocery store, especially around food that is ingested. Some dogs carry parasites, are not well mannered, many people... Read more
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