H-E-B Complaint Sentiment: Negative

Our sentiment meter has identified a 100% increase in complaints about H-E-B over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering H-E-B's offerings.

Sentiment data last updated on March 1, 2024

H-E-B complaint process

Do you have a dispute or had a bad customer experience with H-E-B? Submit your H-E-B complaint through our platform to support its escalation, prompting their customer service to resolve it.

We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of H-E-B.

By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.

Finally, we can turn your complaint into a professional H-E-B complaint letter — and send it to their corporate office on your behalf.

How to file a complaint about H-E-B?

File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!

H-E-B complaints chart

We have received 3 complaints about H-E-B over the last 12 months. The graph below shows a monthly breakdown.


H-E-B complaint statistics

Curious about H-E-B's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!

Total complaints
Open Complaints
Complaints pending
Complaints resolved
/10 9 ratings

How to contact the customer service of H-E-B?

Below, you will find the contact information for the complaint department of H-E-B. To amplify the impact of your complaint, please use our complaint form.

Complaint line phone number:
Contact form:

You can contact the customer service of H-E-B by calling 1-800-432-3113. If you want to reach out to H-E-B through their own website, you can use their contact form.

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H-E-B reviews: (9)

Authentic experiences shared by our community for your benefit.

Accused of stealing

Complaint from Feeling_disrepected on 17 February 2024 about H-E-B.

I went into HEB on Monday around 10. I went to checkout .It was fairly busy and people were waiving there hand for assistance. I did not have a basket just had seafood and 2 5lbs bag of Buffalo wings.... Read more

Comments: 0

The Audacity

Complaint from C-Jones on 13 August 2023 about H-E-B.

On July 13, 2023 I went grocery shopping as usual at HEB. On my way to the check out registers, I slid and had to grab my basket/cart and did the split to keep from hitting the floor. I had... Read more

Comments: 0

Extremely Rude Service

Complaint from txDoc23 on 24 December 2022 about H-E-B.

My unpleasant experience at HEB today December 23, 2022 at approximately 6:00pm consisted of unprofessional dialogue with two cashiers while standing in line to checkout. The checkout isle didn't have a divider and I had two orders. I asked the... Read more

Comments: 0

Embarrassed me in front of store

Complaint from Cheryl Bowers on 11 October 2022 about H-E-B.

I spent 2 hours shopping and when I went to check out the terminal would not accept my ebt card. I checked the balance before I went in and I had over $300. So I called the SNAP help line... Read more

Comments: 0

Cashier Rude

Complaint from Justpeachy32 on 18 August 2022 about H-E-B.

Just before checking out, I handed the cashier Victoria in lane 13 my coupon for two Kraft shred Mild Cheese for $5.00 and I accidently tore my coupon. The cashier said she would tape it and when it came time... Read more

Comments: 0

Bad managermanagement

Complaint from Gregorylgarcia on 19 March 2022 about H-E-B.

Tried to buy headphones, Manager said had to order on the app. Did that while in the store, went back to Seguin, came back later, poor kid shopper said they werent there. I told him I saw them earlier at... Read more

Comments: 0

Dogs in grocery store

Complaint from Dewdrop on 31 December 2021 about H-E-B.

This is the 3rd complaint I’ve filed and the store refuses to address the issue. No dogs should be allowed in a grocery store, especially around food that is ingested. Some dogs carry parasites, are not well mannered, many people... Read more

Comments: 0

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